Chris Heider Email & Phone Number

Lutz, FL, US

Tampa/St. Petersburg, Florida Area

Manage a team of Payment SME's dedicated to improving customer satisfaction. Help supports new product 's roll out to ensure customer's demands are met. We also take on complex internal business projects. Manages customers escalations and works with support to resolve issues. Supports sales managers to help sign new customers.

Remote

Part of the customer success team responsible for supporting the SMB/Channel customers for Connected Payments for both Retail and Hospitality

Tampa/St. Petersburg, Florida Area

At the request of senior leadership took on a role to help integrate the NCR Aloha Hospitality product into the Connected Payments SaaS platform. Took on a lead role to develop and implement a support strategy. Provided product training and SME support. Worked with PS team to develop master project plans and provide mentor-ship to PS team.

Tampa/St. Petersburg, Florida Area

Oversaw 12 project managers and business analysts for the implementation of the NCR Connected Payments product. Took over a a new team and successfully implemented numerous new accounts including Target and Publix. Met with key leaders on a regular basis to address escalated projects. Managed under performing staff and worked on implementing training to.

Clearwater, FL

Oversaw support for Retail Commerce server, BASE24, PRM and Back Office products. In addition was responsible for all support for Latin America. Took an active role in acquiring re-sellers and integrated team into support group. Lead several get to green initiatives on products where backlog and SLA's were not up to company standards. Took an active role.

Clearwater, FL

Oversaw day-to-day operations at Clearwater office, to include facilities, morale, and event planning. Delivered the best maintenance support in the payments industry while increasing profitability and improving customer service. Decision-maker regarding product and customer issues. Proactively respond to customer and/or product escalations to ensure.

Clearwater, FL

Concurrently assumed Manager of Support role (November 2005). Trained new hires, set departmental priorities, and intervened in escalated customer service issues. Managed, scheduled, and monitored 6-10 projects and ensured timely billing. Oversaw all customer upgrades.

Clearwater, FL

Provided Winpay24 system support for 11 retail and grocery customers, including TJ Maxx, Winco Foods, QuikTrip, and Office Max (Mexico). Upgraded systems for new releases, trained end-users, and completed in-store vendor and authorizer certifications. Added new functionalities to existing customer accounts.

Clearwater, FL

Oversaw account and project management for development and installation of payment platforms designed for the retail sector, including P&L accountability. Managed project team members, identified project requirements, performed product gap analysis, billing, and resolved customer relations issues; provided technical sales support.