Christopher Hoey Email & Phone Number

New York, United States

Hauppauge, New York

Support 1000+ domestic and international users with hardware and software issues.Responsible for active directory user management, new account creation, and permissions. Creating and managing Active Directory Organizational Units, Group Policy Objects, and creating the users providing the Users Permissions, Configuring GPO'S.Process incidents using ITIL standards, giving high priority queuing to VP and critical incidents.Manage Desktop Central by ManageEngine, performing duties as Remote client Management, Software Distribution, driver and feature updates for user Windows machines.Manage Windows desktop patch deployment and schedule with BigFix. Multi-task software and hardware deployments to meet company deadlines.Requisition computers with specific hardware and software requirements.Save company money by maintaining and tracking IT assets loaned to users.Keep track of IT assets deployed to users in Hauppauge Facility. Responsible for managing badge creation system for all global facilities.Troubleshooting and printer repair.Manage HP Managed Print Services, and enroll new printers to local and remote office. Consulted with external vendors to acquire new software and hardware devices to keep clients updated with newest technologiesExperience in assigning Azure services to specific users and locations integrated with web-apps and licenses.Experience with file and folder permissions.

Bay Shore, New York

Drive sales to closure by asking questions and making appropriate product recommendations. Ensured department was fully stocked, displayed and secured according to company standards.Provide professional customer service identifying customer’s needs as well as their unknown needs.Accurately operate POS system for all transactions (cash, credit and returns).Volunteer member of the Store Shrink And Safety Committee. Duties of committee to include: identify safety and loss prevention issues and communicate findings to department colleagues.Executed daily and weekly paperwork in a timely and detailed fashion.Provided training to new associates on the application used to manage customer service orders, diagnostic and repair tools, hardware and software installation, troubleshooting, and customer service techniques.