As the Director of Engineering at TSAChoice, I lead a team of skilled engineers tasked with designing and implementing network infrastructures for a diverse clientele comprising over 60 companies. Operating as a Managed Service Provider (MSP), our primary objective is to uphold the highest standards of care for our clients. I specialize in assessing the unique needs of each client and delivering tailored solutions that not only address their immediate requirements but also align with their budget constraints and future growth objectives. By meticulously considering these factors, I ensure that every solution implemented is a perfect fit for their business, fostering long-term satisfaction and success.• Led a team of skilled engineers to design and implement network infrastructures for over 60 companies.• Designed and implemented network architectures for new and existing networks, including Azure networks.• Migrated physical servers to Azure, ensuring a smooth transition.• Managed projects from start to finish using PMP best practices.• Provided technical support and guidance to engineering team members.• Managed ticketing system and backup systems.• Installed and configured hardware components including switches, firewalls, and servers.• Managed vendor relationships and ensured service delivery efficiency.• Implemented email threat protection, encryption, and migrations.• Administered VMware environments.

In my role as a Network Engineer III at Charter Communications, I spearheaded the development of an innovative in-house automation system tailored for testing software on cable TV set-top boxes. My responsibilities encompassed the end-to-end process, from designing the requisite hardware and network infrastructure to facilitating remote testing across multiple markets nationwide. Once the system was designed and implemented, I assumed responsibility for its ongoing maintenance, addressing network issues, implementing patches, and ensuring the seamless functionality of customer premises equipment (CPE). This comprehensive approach allowed me to maintain optimal performance and reliability, ultimately contributing to the efficiency and effectiveness of software testing processes.• Developed an in-house automation system for testing software on set-top boxes.• Maintained 700+ automation servers and automated testing scripts.• Provided system administration support for Windows and Linux systems.• Led projects to upgrade systems and software, following Agile methodology.• Provided technical support and troubleshooting to internal clients.• Monitored and tested application performance to prevent potential outages.

• Responsible for Level 3 support for all mobile devices and hardware.• Create new guidelines on how to handle non-compliant products• Assure products are up-to-date and in compliance with policy standards• Educate new and existing associates on how to use the software and hardware provided by the company.• Work with Active Directory and Microsoft Azure systems• Responsible for imagining machines• Maintain the health of Office 365 systems• Asist in company acquisitions to transfer new companies into our IT systems

Responsible for QA testing of hardware and software for Set top box's. Responsibilities included...Creating test casesSmoke testingWorking developers to resolve issues foundWeekly reporting of findingsProject ManagementTraining of EmployeesLeadership

• Computer diagnostics and repair including but not limited to virus removal, hardware and software installation, data backup, and networking • Perform network consultations for new and existing customers• Design and build computer systems and networks for businesses and home. • Complete administrative tasks such as scheduling, training new employees, and managing department productivity