Christopher James Email & Phone Number

Data Analysis, 3D Modeling, GIS Tools Expertise, Data Governance, and CRM Systems.• Analyze data from CRM systems and GIS tools to verify customer locations and suitability for solar installations, maintaining high standards of data accuracy and enhancing customer satisfaction and trust.• Recognize for leadership potential, earning promotion to Data Analyst Team Lead with the support of both the team and management.• Drive 3D modeling initiatives to evaluate solar suitability, partnering with diverse teams to perfect design details, ultimately increasing the accuracy and appeal of sales presentations.• Transform data management for over 9,000 accounts by implementing CIS-driven insights and data governance standards, achieving enhanced accessibility and accuracy across all records.• Spearhead technical support during the migration to a new modeling tool, resolving issues to maximize system functionality.• Ensure high-quality, data-driven solar suitability analyses, contributing to improved decision-making and driving revenue growth.• Assess customer homes for solar installations using GIS tools and 3D modeling, assuring only qualified homes advanced in the sales process, resulting in higher close rates and reduced resource expenditure on unsuitable leads.• Streamline operations and elevate data accuracy through targeted initiatives, leading to notable cost reductions.

Florida, United States

Aerial Imagery Analysis, GIS Tools, CRM Systems, Data Management, and Data-Driven Methodologies.• Leveraged aerial imagery and GIS tools to analyze solar suitability, accurately verifying customer properties for project eligibility and increasing the success rate of solar installations.• Partnered with teams across departments to refine customer data management and improve reporting workflows using CRM and business systems, achieving faster data access and greater accuracy in reporting.• Optimized appointment scheduling and improved customer qualification accuracy by applying data-driven methodologies, leading to resource allocation and higher conversion rates.

Lake Wales, Florida

Customer Service, Database Management, Sales Support, Vehicle Maintenance Advisory, and Operational Process Improvement.• Assisted an average of 50 customers per day, fostering a welcoming in-store environment and bolstering quarterly sales performance.• Contributed to the update and management of internal database, enhancing data reliability and streamlining operational processes.• Advised customers on potential future issues and vehicle maintenance, helping them make informed decisions for long-term care.

Orlando, Florida Area

Customer Support, Employee Relations, Operational Goal Achievement, Cleanliness Standards Management, and Guest Satisfaction Enhancement.• Offered daily support to fifty diverse customers and employees, maintaining a friendly and professional demeanor that contributed to a positive workplace and high customer satisfaction.• Spearheaded the accomplishment of operational goals by upholding the resort's cleanliness standards, significantly improving guest satisfaction and operational efficacy.

Davenport, Florida

Task Execution and Coordination, Customer Service, Food Order Management, Crowd Control, and Stress Management and Composure.• Partnered with the General Manager to execute key tasks and responsibilities, playing a vital role in fostering a positive customer experience and operational success.• Greeted guests and coordinated food order assembly, ensuring accuracy and timely delivery to enhance the overall guest experience.• Assisted with crowd control and seating of guests in auditoriums, maintaining composure under pressure.

Umatilla, Florida

Child Development Assessment, Early Intervention, Activity Supervision, Safety Management, and Engagement Facilitation• Identified and evaluated early signs of emotional and developmental challenges in children, offering critical insights for prompt intervention and support.• Guided and monitored children's participation in activities, maintaining a safe and enjoyable space while fostering engagement.