Christopher Kelly Email & Phone Number

Ayr, Scotland, United Kingdom

• Provide high-quality, proactive and responsive Level 2 ICT services and support to users over all available interaction channels (phone, online and face-to-face)
• When necessary, travel to sites and spend face-to-face time with customers when providing Level 2 ICT support and services
• Help the team achieve its goals by sharing information, involving other team members, taking responsibility and demonstrating commitment to the team
• Drive personal performance and results, demonstrating excellent customer service, and championing the behaviours in the "South Ayrshire Way"
• Identify opportunities and participate in actions to improve systems and processes
• Use and develop own technical skills, knowledge and experience to deliver services and optimal solutions

Ayr, Scotland, United Kingdom

Responsible for ensuring that desktop services are delivered to end users across the council. This includes directory services such as Active Directory, DNS and Group Policy, as well as email, Skype for Business, application deployment and web filtering. The management and configuration of these systems ensures that users are delivered the relevant ICT.

Ayr, Scotland, United Kingdom

• Provide high-quality, proactive and responsive Level 2 ICT services and support to users over all available interaction channels (phone, online and face-to-face)
• When necessary, travel to sites and spend face-to-face time with customers when providing Level 2 ICT support and services
• Help the team achieve its goals by sharing information, involving other team members, taking responsibility and demonstrating commitment to the team
• Drive personal performance and results, demonstrating excellent customer service, and championing the behaviours in the "South Ayrshire Way"
• Identify opportunities and participate in actions to improve systems and processes
• Use and develop own technical skills, knowledge and experience to deliver services and optimal solutions

Troon

• Planning and implementation of ICT provision
• Procurement of ICT hardware and software to best assist teaching and administrative staff
• Maintenance and improvement of client and server computer systems
• Installation and maintenance of ICT Hardware
• Liaison with third party suppliers
• Any other IT related work as and when required

East Kilbride

• SQL scripts
• Microsoft Internet Information Services
• Microsoft Active Directory
• Citrix/Terminal Services
• Managing websites through Microsoft Internet Information Services
• Installation, configuration and use of Apple iPad apps

Troon

• Maintenance and improvement of client computer systems
• Setup of new PCs and software
• Liaison with third party suppliers
• Monitoring of network, servers and backups
• Any other IT related work as and when required

Glasgow, United Kingdom

• Maintenance, administration and support of all business computer systems
• Installation and setup of new cat5 network
• Setup ESX server and P2V existing Windows 2K3 SBS server
• Administration and maintenance of backup systems
• Overseeing of ongoing website hosting and maintenance
• Setup of cloud based SPAM filter

• Support of a Microsoft based infrastructure
• Monitoring and administration of Windows Server 2008 Domain
• Maintenance of SQL Server 2008
• Configuration Threat Management Gateway 2010
• Monitoring and maintenance of Citrix farm
• Setup and maintenance of client LANs and WANs

• Remote and on site support of desktop PCs and peripherals, hardware and software
• Maintenance, configuration and administration of Windows servers and Citrix farms
• Active Directory and exchange administration
• Support and administration of Cisco VOIP telephone system
• Administration of backups of all sites servers
• Liaising with third party software and hardware providers

Livingston

Contracted to provide assistance, advice and support to all users to maximise the use of IT desktop systems and ensure agreed levels of service support, control and safety

Bachelor’S Degree, Computer Science, Bsc (Hons)

Education record