Ict Support Engineer
CurrentProvide high-quality, proactive and responsive Level 2 ICT services and support to users over all available interaction channels (phone, online and face-to-face)• When necessary, travel to sites and spend face-to-face time with customers when providing Level 2 ICT support and services• Help the team achieve its goals by sharing information, involving other team members, taking responsibility and demonstrating commitment to the team• Drive personal performance and results, demonstrating excellent customer service, and championing the behaviours in the "South Ayrshire Way"• Identify opportunities and participate in actions to improve systems and processes• Use and develop own technical skills, knowledge and experience to deliver services and optimal solutions• Analyse and solve complex technical problems within technical field• Uphold safety and security standards, and take action to monitor, report and correct issues• Participate in internal and broader organisational projects to deliver assigned tasks to meet timelines.• Plan and schedule own time and priorities, communicating issues and ensuring responsibilities are delivered• Ensure helpdesk tools are used effectively to maintain accurate and quality records for ICT service management processes and knowledge• Prepare technology solution proposals and deliver solutions that manage and minimise total cost.• Engage with suppliers through existing service and support agreements, Clearly communicating instructions and information, and following up on commitments and service performance
