Systems Specialist - Tier 3
Current Provide technical support to numerous clients for all flavors of Windows Desktop and Windows Server. Provide support for macOS local and also with Jamf and Intune. Manage Office 365 and Microsoft Exchange email environments. Provided hands-on onsite software and hardware assistance to client with more than 150 users at a corporate office with multiple remote users. Primary escalation point for a larger client with over 100 satellite locations. Maintain networks of Cisco Meraki switches and access points for multiple clients. Maintain and troubleshoot virtual server environments with VMWare and HyperV. Expertly manage overall Windows Active Directory domains of various clients while collaborating with vendors in guaranteeing software functions and updates. Perform troubleshooting to identify and resolve issues with network environments. Take full responsibility in overseeing physical and virtual Windows servers for multiple clients. Followed HIPPA guidelines for any medical clients. CJIS certified for Criminal Justice Information System clients. Worked with Service Now, Service Next, Remedy, Go Base and Nable. Currently in the supervisor mentorship program.
