Christopher Jarrell Email & Phone Number

Tampa, FL

Tampa/St. Petersburg, Florida Area

Greater Chicago Area

Manage multiple fast pace projects to ensure client expectations are met and exceeded. I’m a key member for managing business unit target revenues, profitability and customer acquisitions. I’m responsible for customer Satisfaction and relationship building, resource utilization and quality management.

My responsibilities were the day-to-day operations and the guidance of the team. By managing the team to ensure everyone understood and were working towards our objectives and goals, we met and exceeded the required production and quality metrics.

Tampa/St. Petersburg, Florida Area

Communication liaison between the Verizon sales team and the Medium Business customers. I managed system implementation projects and functioned as the Process Subject Matter Expert to implement solutions, manage data quality and communicate improvement initiatives and the delivery of the communication systems sold to the customers.

Tampa/St. Petersburg, Florida Area

Delivered high standards of service to customers by making the most effective and efficient use of call center staff and technology resources. Used a range of measurements to monitor, analyze and plan improvements to call center performance.

Tampa/St. Petersburg, Florida Area

I supported the Business Services sales team by remotely implementing the large capacity voice and data systems they sold to the business customers nationally.

Delivered technical and non-technical training courses to the Call Center Representatives and ensured that customers, clients and the call centers were current with up-to-date training. Also, assisted with developing/documenting end user customer assistance training programs that included courses, modules, workbooks, trainer notes, exercises and assessments.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Marketing