An experienced Utilities professional with 13 years of experience on 5 different utility applications for 8 different utility clients allows for a broad understanding of the Utilities Industry, best practices, and the ability to implement creative solutions for multiple business processes or technologies.     ● Implement Oracle's Utility solution CCB (Customer Care and Billing for Base or Express     ● Actively participate in joint application design workshops in order to capture client expectations     ● Capture pain points to correctly configure and implement CCB ensuring no gaps exists     ● Identify and document customer processes and customizations wanted or needed     ● Create functional & technical designs     ● Create unit and integration test conditions, technical solutions, and provide status      ● For moderately complex customer engagement, use past experience in the utility industry to         customizations, create functional & technical designs, create and unit & integration test                 conditions           ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Keywords: CCB, Functional Design, Technical Design, Gap & Impact Analysis, Utilities, Utility, CC&B

Assigned available and appropriately skilled proposal support resources to opportunities in alignment with the sales pursuit needs for approximately 294 deals in excess of $8 Billion     ● Developed efficient demand management processes to track capacity and direct 67 resources     ● Contributed to new business development by monitoring pipelines and sales maps      ● Proactively interviewed sales leads to ascertain specific requirements      ● Ensured work/life balance was a high priority when forecasting and assigning resources      ● Monitored and reported against utilization targets, win/loss rates, total deals supported¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Keywords: Demand Management, Utilization Targets, Interviewed Clients, Pipeline, Forecasting, Capacity manangmenet

Led and supported the development of the sales solution plans, scope, estimates, contingency, costs, schedule, delivery model, resource plan, assumptions, and risks for solution planning of deals ranging in contract value from $1.5M - $293M across Utilities, Life Science, Pharmaceutical, and Transportation along with several other industries     ● Ensured buyer value/win themes were accurately interpreted and implemented      ● Accurate requirements ultimately became the sales solution that could be configured      ● Architected deals from a standard set of offerings     ● Closed opportunities ranging in contract value of $8.5M - $110M     ● Managed multiple teams to architect a winning solution from deal inception to solution delivery     ● Served as single point of contact accountable to leadership from proposal to deal closure ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Keywords: Sales, Costing, Proposals, Delivery, Architecting, Solutions, Buyer Values, Staffing, Win Themes

Led the application and technical architecture analysis, Fit/Gap analysis, design, and implementation and ensured the product fulfilled the business and technical requirements     ● Grew new business in an existing contract by proposing additional projects for our team      ● Successfully managed resources across several different time zones and cultures      ● Ensured the business requirements aligned with customer needs and performance goals      ● Worked with key stakeholder to attain buy-in for designs for all projects¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Keywords: Business Development, Performance Goals, Technical Architecture, Stakeholders, Long-Term Strategy

Provided onsite management and support for all efforts involved in the transition of onshore work to an offshore delivery model at the client site     ● Designed and implemented new procedures and documentation guidelines      ● Identified key risk factors, provided effective mitigation strategies, and assigned contingencies      ● Established guidelines for similar projects going forward by preparing project plans      ● Provided timelines for transition and knowledge transfer activities based on the client needs¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Keywords: Offshoring, Transition, Management, Project Plans, Requirements, Training, Train the Trainer, Mitigation Strategies, Offshore Delivery Model

Measured and monitored progress at clearly defined points in the process to ensure that the project was delivered on time, within budget, and that it met or exceeded expectations and requirements     ● For over one hundred projects, developed the project staffing, responsibilities, and schedule      ● Managed relationships and coordinated work between different teams at different locations          ● Performed Project Management, Snr Software Developer, and Snr Business Analyst roles ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Keywords: On-Time, Project Management, Senior Business Analyst, Senior Software Developer, Enterprise Architect, Subject Matter Expert

Documented thoroughly the requirements from the business perspective and translated them into the appropriate system deliverables Individually conducted requirements elicitation, validation, and analysis meetings with the business stakeholders; perform Fit/Gap analysis and support testing activities     ● Served as single point of contact between project stakeholders and senior management     ● Ensured complete and accurate definitions of business requirements and test cases¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Keywords: Senior Business Analyst, Project Manager, Business Requirements, Fit/Gap Analysis, Liaison

Managed projects, including applying established methodologies, using change control templates and processes; managing time and recording activities using defined scheduling tools; monitoring budgets; and communicating regularly with project stakeholders      ● Managed Project teams of up to 10 direct and 20 indirect reports      ● Performed Project Management of full lifecycle software development through closure¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Keywords: Managed, Manager, Project Manager, Developer, SDLC, Business Analyst, Implementation

Used analytical skills to determine and document business requirements and to implement application code and create and execute test/use cases     ● Analyzed technical impacts of complex changes across Customer Service, Billing, & Finance     ● Validated the design with the stakeholders to ensure the design satisfied their requirements¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Keywords: Analyze, Testing, Designer, Business Requirements