Christopher Duff Email and Phone Number
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18+ years of healthcare IT experience across clinical, technical, UI/UX design, management, and consultative capacities. Proven track record of relationship management/growth involving internal, client, and government stakeholders. Demonstrated expertise leading high-value client-driven projects functioning in entrepreneurial environment. Persistent in acquiring new skills and introducing process improvements through innovative tools and techniques. Understanding and serving critical client needs has been consistent thread throughout career. Specialties: Growing client/partner relationships, B2B SaaS customer experience, Medicare and Medicaid prospective payment methodologies, agile project management, UI/UX design, client communications, social media strategy, content marketing, software documentation, development and delivery of presentations
Healthedge
View- Website:
- healthedge.com
- Employees:
- 177
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Customer Success ExecutiveHealthedge Apr 2022 - Present
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Senior Director, Client Relationship ManagementThe Burgess Group, Llc Jan 2020 - Apr 2022Alexandria, Va / West Hartford, Ct -
Senior Account ManagerThe Burgess Group, Llc Oct 2015 - Jan 2020Alexandria, Va / West Hartford, CtManaged national portfolio of client accounts representing multi-state BCBS organizations, large payer, and regional health plans.Participated in business development cycle from pre-sales through final implementation. Activities included proposal writing, conducting presentations & demos, contract negotiation, legal & compliance reviews, and handing off to Support team upon project completion.Engaged multi-level stakeholders at client organizations to understand opportunities and pain points toward goal of enhancing existing relationship and encouraging future business growthActed as champion for client-specific deliverables through internal agile development cycle.
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Implementation Services ManagerBurgess Group Llc May 2014 - Oct 2015Alexandria, Va / West Hartford, CtLeadership role in projects integrating Burgess Software into claims adjudication workflows for nation wide client base of large payers and regional health plans. Created and executed project plans for integration projects and communicated to internal/external stakeholdersAuthored and delivered product content demonstrations and trainings for client audiences in pre- and post-implementation capacity.Acted as champion for client-specific deliverables through internal agile development cycle.Engaged end users across multiple levels of client organizations to understand use case and pain points within claims adjudication system with goal of enhancing existing product and encouraging future business growth.
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Product Manager - Brs Web Analytics & Medical EconomicsBurgess Group, Llc Feb 2012 - May 2014Alexandria, Va / West Hartford, CtConducted UI/UX design and testing of over 60 features in BRS Web Research interface as well as Price and Configuration features in support of Medicare FQHC and suite of AZ, CA, IL, MA, MI, and NY Medicaid products.Collaborated with client-facing teams to development requirements for product enhancements to support new business. Developed and carried out product roadmap for BRS Web Research and Configuration modules by incorporating agile SDLC processes.
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Director Of Operations, Easygroup Applications & DocumentationUnitedhealth Group Sep 2011 - Feb 2012Rocky Hill, CtProduct owner of products including EASYGroup Web Services, EASYGroup Server, Rate Manager, LCD Editor, APC Assistant, EASYGroup touch points with Optum iCES platform and EASYGroup documentation suite.Final level of support for EASYGroup applications-related product inquiries from internal and client sources. Supervised EASYGroup technology infrastructure including hardware/software programs and migration to standard UnitedHealth Group IT platform. -
Manager Of OperationsUnitedhealth Group Mar 2011 - Sep 2011Rocky Hill, CtManage the product update/release cycle of diverse product line of 11 Windows and Web-based applications. Triage and support technical and implementation product inquiries from internal and client sources. Advise junior staff members on inquiries related to the EASYGroup software development cycle.
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Senior Regulatory AnalystUnitedhealth Group Jul 2006 - Mar 2011Rocky Hill, CtOperated as Subject Matter Expert for Medicare and Medicaid grouping, pricing, and editing methodologies. Conducted gap analyses comparing existing software solution to latest federal and state regulations and client generated requirements.Provided updated requirements to Development team to make appropriate adjustments within the product.Worked to help clients integrate into the EASYGroup suite of products and conduct on-site education/support trainings.Served client support initiatives by addressing product-related inquiries from internal and client sources.
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ConsultantKeane, Inc Jun 2004 - Aug 2005Groton, CtWorked in support of Exubera inhaled insulin project coordinating relationship between Pfizer and Nektar Therapeutics project teams.Responsible for maintaining hard copy and digital file storage system of project documents.
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Public Affairs DeptUs Coast Guard Academy 2003 - 2004New London, CtServed as primary contact and staff for CGA Visitor's Center.Assisted Public Affairs Staff with event coordination, digital media transfer, and public communications.
Christopher Duff Skills
Christopher Duff Education Details
Frequently Asked Questions about Christopher Duff
What company does Christopher Duff work for?
Christopher Duff works for Healthedge
What is Christopher Duff's role at the current company?
Christopher Duff's current role is Customer Success Executive, HealthEdge.
What is Christopher Duff's email address?
Christopher Duff's email address is ch****@****oup.com
What is Christopher Duff's direct phone number?
Christopher Duff's direct phone number is +170383*****
What schools did Christopher Duff attend?
Christopher Duff attended Marylhurst University, Connecticut College.
What are some of Christopher Duff's interests?
Christopher Duff has interest in Including Carpentry Projects, Cooking, Economic Empowerment, Politics, Education, Environment, Science And Technology, I Also Enjoy Photography, "diy" Home Improvements.
What skills is Christopher Duff known for?
Christopher Duff has skills like Software Documentation, Project Management, Integration, Research, Healthcare, Analysis, Strategic Planning, Training, Data Analysis, Leadership, Quality Assurance, Business Analysis.
Who are Christopher Duff's colleagues?
Christopher Duff's colleagues are Sakshi ., Vrushank Dutt, Naomi Jones-Donaldson, Megan Kaufenberg, Bill G., Manoj Mg, Iryna Jones, Mba.
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Christopher Duff
Portland, Oregon Metropolitan Area5qorvo.com, yahoo.com, gmail.com, arystalifescience.com, amkor.com -
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Christopher Duff
Boston, Ma5loewshotels.com, aol.com, loewshotels.com, destinationhotels.com, hotelcommonwealth.com3 +178164XXXXX
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1gsk.com -
Christopher Duff
Human Resource Manager | Team Building | People Processes | Operations Management | Talent Development | Employee Training | Diversity & Inclusion ProgramsSan Diego, Ca
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