Christopher Jeffs Email & Phone Number

Worldwide

• Implementation of Global Expansion Projects, rolling out IT infrastructure to new and existing offices around the world. A typical project would include the deployment of Cisco Voice, Cisco LAN, Wireless LAN Controllers, ASA firewalls, MPLS Connectivity, Site to Site VPN, Packet Shapers and Cisco Iron ports.• Development of proof of concept SOHO solution to provide always on data, voice and wireless connectivity back to corporate resources in Emerging Market regions.• Development of Access/VB database to assist with Bill of Materials, Resource estimation and Business Case creation.

Worldwide

Providing project based consulting services to system integrators and end users in the Cisco Collaborations arena.

London

• Mayer Brown – Design and implementation of a global Call Manager 9.0 multi-cluster providing E164 dial plan, TEHO, Cross Cluster Extension Mobility, Video Telephony and Follow-The-Sun Contact Centre capability. • Ricoh Europe – Design and implement of various Cisco Unified Communication projects incorporating;• Consolidation of Call Manager 7.x and CME installations into a European 7.x cluster.• Design and migration to a European E164 dial plan capable Call Manager 8.6 cluster on UCS C Series with Unity Connection, Presence, IPCC Express and ARC Operator Console.• Migration from Unity for Domino to Unity Connection• Integration with UCCE/CVP• Integration with Telepresence• Integration with Righfax• Integration with Tiger Call Logging• Signet Jewellery – Design and migration of Call Manager 4 clusters to Call Manager 8.6 cluster on UCS B Series with Unity Connection. Integration with UCCE.

Glasgow

• Provide presales support to specify hardware and professional services solutions for Unified Communications and Data systems• Evaluate development bespoke GUI application using Cisco Unified Application Engine (CUAE)• Provide advice on in-sourcing of Cisco Support• ScottishPower – Produce a detailed low level configuration design and migration strategy for upgrading a 7k users Siemens PBX network to a Cisco Call Manager 7.1 cluster. The design needs to utilise technologies such as;• CUBE – For integration with the corporate worldwide clusters and other third party UC business partners• RSVP Agents – For providing end to end LAN/WAN call admission control• ARC Operator Console – For facilitating a distributed call reception environment• Centralised Nice Voice Recording – For compliance and security at branch sites• ScottishPower – Rollout enterprise wide TACACS solution• ScottishPower – Design and commission Call Manager 6.1 cluster, Unity, IP Contact Centre, Symon Wallboard, Tiger Call Logger initially for 400 users and scope for scaling system to 7k users over 100 sites

Brighton

• Provide in house staff training on Cisco Unified Communication products• Southern Water – Develop MRTG monitoring system for tracking voice trunk utilisation and server health• CfBT – Advise and assist with the design and implementation of a hosted Cisco IP Telephony solution utilising gatekeeper controlled IP exchange lines• ScottishPower – Produce a consultative audit report and provide system improvements with best practice approaches• Southern Water – Assist with Cisco IP Telephony expansion and operational support

• Ernst and Young – Lead the technical design and implementation of a Cisco LAN refresh and 9,000 seat Cisco Call Manager cluster across 20 sites around the UK and Channel Islands, which integrates with Lyrix Voicemail and Cisco IPCC Express• Thus/Glasgow City Council – A 15,000 seat Cisco Call Manager cluster across 300 sites and a Cisco IPCC Express contact centre• Thus/Southern Water – Implement a 300 seat Cisco IPCC Enterprise contact centre with integration to new SAP CRM system to replace a complex Siemens SDX network and Aspect contact centre system

Managing a large team of Project Managers and Professional Service Consultants in the UK for their personnel development, deliverable quality, customer engagements and overall team effectiveness.Personally deliver short consulting engagements to key customers.Chairing of technical workshops and non-product-portfolio authorisations.