• Manage EMResource (EMR) state-level knowledge management and data reporting platformproviding technical support, account creation, software customizations, and onboarding assistance for health care facilities, public health, and emergency management• Project manager for EMR API integration project including contract management, project deliverables tracking, budget analysis, scheduling, and resource management• Technical report writing to develop training documentation and information sharing plans, write and review of RFPs and contracts, create data visualizations in Google Sheets and Tableau for external and internal stakeholders, and develop best practices and policies for technology and communication infrastructure integration• Develop and maintain collaborative relationships with regional and facility contacts, healthcare coalitions, hospital associations, and medical directors• Supervise team of data analysts to ensure efficient data processing, creating and improving of Tableau dashboards, and act as liaison between data and leadership teams• Monitor and evaluate the Office of Emergency Preparedness and Responses' technological projects

• Serve as the Colorado Region EMResource Administrator for 1000+ residential care facilities and hospitals providing technical support, account creation, and onboarding assistance• Extract, clean and compile COVID-19 testing and vaccination data through Microsoft SQL, Google Sheets, and Microsoft Excel within health databases including EMResource, Primary Health, RedCap, Tableau, and AWS Quicksight• Develop data visuals in Google Sheets and Maps related to COVID-19 cases, deaths, testing and reporting compliance, as well as operating and outbreak status• Conducted User Acceptance Testing for development of the staff vaccination reporting application within the Colorado Health Facilities Interactive (COHFI) system• Supervised team of three testing compliance outreach members to ensure health facilities were compliant in their reporting in EMResource

• New business development related to funding research, proposal and grant management, outreach to potential funders, and developing of marketing material• Conduct qualitative research and data analysis, market research and create project reports, and analyze and present findings in MS Excel, Tableau, and PowerPoint• Project execution and management including providing digital payments and fintech consulting and advisory services, managing client relations, drafting of reports, recruiting consultants, and creating and delivering of presentations for Gates Foundation and World Bank-funded project• New product development including UX and UI design and thought leadership• Administrative duties including scheduling, interviewing, budgeting, and accounting

• Research for new and updated data sources for the Indices of Social Development, a World Bank-funded database index• Standardize, manipulate, and analyze global social development data and trends in STATA, SPSS, and MS Excel• Develop, maintain, and update social index with latest available data as needed

• Conduct desk research on the greatest barriers for business growth and expansion of small and medium sized enterprises in Ethiopia and Sierra Leone• Created a questionnaire within CommCare to gather data and developed a needs assessment with Power BI and DevResults to improve program execution• Organized the logistics for a field trip to Sierra Leone, interviewed ministry and bank employees and business owners in the field, and presented findings to Cordaid HQ• Provide support and feedback for improving grant writing and funding proposals

• Project management and consulting with 75 premium wineries for e-commerce sales events and marketing through close collaboration with clients • Utilize Zendesk to manage customer requests and utilized interpersonal skills to ensure client satisfaction and retention• Provide HTML editing, web design, and security certificate administrative services to clients• Create marketing emails, compatibility-testing in Litmus and Browserstack, and launch of emails in MailChimp, Vertical Response, and Constant Contact to over 1 million customers• Manage over $10M annually in client sales transactions via PayPal PayFlow Pro and Merchant E-Solutions payment gateway systems

• Monitor and adjust delivery activity, ongoing jobs, and operations flows as needed• Work with customers and restaurants to address questions and issues in real-time by responding to e-mails, answering phone calls, and managing support tickets• Correspond directly with couriers to ensure operations accuracy and timeliness

• Project management with clients including help desk support on how to use minted customization software, provided product information, and assisted with processing orders via phone, email, and chat support channels• Salesforce data entry and project coordination related to tracking customer orders, emails, financial adjustments, and technical issues• Supervise team of customer service specialists on how to improve communication and work flows with customers

• Conducted and led English Conversation, Maritime English and Engineering English classes for Grades 1 and 2 in preparation for their maritime employment interviews at Busan Maritime High School, part of the Korea Maritime & Ocean University• Provided 100+ hours of TOEIC Speaking and Listening Instruction in preparation for the TOEIC test• Developed and created teaching materials and lesson plans related to English language education• Learned effective communication, team building and adaptability skills