Christopher Knowles Email & Phone Number

Princeton, New Jersey, US

• Manage EMResource (EMR) state-level knowledge management and data reporting platformproviding technical support, account creation, software customizations, and onboarding assistance for health care facilities, public.
• Project manager for EMR API integration project including contract management, project deliverables tracking, budget analysis, scheduling, and resource management
• Technical report writing to develop training documentation and information sharing plans, write and review of RFPs and contracts, create data visualizations in Google Sheets and Tableau for external and internal.
• Develop and maintain collaborative relationships with regional and facility contacts, healthcare coalitions, hospital associations, and medical directors
• Supervise team of data analysts to ensure efficient data processing, creating and improving of Tableau dashboards, and act as liaison between data and leadership teams
• Monitor and evaluate the Office of Emergency Preparedness and Responses' technological projects

• Serve as the Colorado Region EMResource Administrator for 1000+ residential care facilities and hospitals providing technical support, account creation, and onboarding assistance
• Extract, clean and compile COVID-19 testing and vaccination data through Microsoft SQL, Google Sheets, and Microsoft Excel within health databases including EMResource, Primary Health, RedCap, Tableau, and AWS Quicksight
• Develop data visuals in Google Sheets and Maps related to COVID-19 cases, deaths, testing and reporting compliance, as well as operating and outbreak status
• Conducted User Acceptance Testing for development of the staff vaccination reporting application within the Colorado Health Facilities Interactive (COHFI) system
• Supervised team of three testing compliance outreach members to ensure health facilities were compliant in their reporting in EMResource

• New business development related to funding research, proposal and grant management, outreach to potential funders, and developing of marketing material
• Conduct qualitative research and data analysis, market research and create project reports, and analyze and present findings in MS Excel, Tableau, and PowerPoint
• Project execution and management including providing digital payments and fintech consulting and advisory services, managing client relations, drafting of reports, recruiting consultants, and creating and delivering of.
• New product development including UX and UI design and thought leadership
• Administrative duties including scheduling, interviewing, budgeting, and accounting

The Hague, NL

• Research for new and updated data sources for the Indices of Social Development, a World Bank-funded database index
• Standardize, manipulate, and analyze global social development data and trends in STATA, SPSS, and MS Excel
• Develop, maintain, and update social index with latest available data as needed

The Hague, South Holland, NL

• Conduct desk research on the greatest barriers for business growth and expansion of small and medium sized enterprises in Ethiopia and Sierra Leone
• Created a questionnaire within CommCare to gather data and developed a needs assessment with Power BI and DevResults to improve program execution
• Organized the logistics for a field trip to Sierra Leone, interviewed ministry and bank employees and business owners in the field, and presented findings to Cordaid HQ
• Provide support and feedback for improving grant writing and funding proposals

Napa, California, US

• Project management and consulting with 75 premium wineries for e-commerce sales events and marketing through close collaboration with clients
• Utilize Zendesk to manage customer requests and utilized interpersonal skills to ensure client satisfaction and retention
• Provide HTML editing, web design, and security certificate administrative services to clients
• Create marketing emails, compatibility-testing in Litmus and Browserstack, and launch of emails in MailChimp, Vertical Response, and Constant Contact to over 1 million customers
• Manage over $10M annually in client sales transactions via PayPal PayFlow Pro and Merchant E-Solutions payment gateway systems

San Francisco, California, US

• Monitor and adjust delivery activity, ongoing jobs, and operations flows as needed
• Work with customers and restaurants to address questions and issues in real-time by responding to e-mails, answering phone calls, and managing support tickets
• Correspond directly with couriers to ensure operations accuracy and timeliness

San Francisco, CA, US

• Project management with clients including help desk support on how to use minted customization software, provided product information, and assisted with processing orders via phone, email, and chat support channels
• Salesforce data entry and project coordination related to tracking customer orders, emails, financial adjustments, and technical issues
• Supervise team of customer service specialists on how to improve communication and work flows with customers

Busan, KR

• Conducted and led English Conversation, Maritime English and Engineering English classes for Grades 1 and 2 in preparation for their maritime employment interviews at Busan Maritime High School, part of the Korea.
• Provided 100+ hours of TOEIC Speaking and Listening Instruction in preparation for the TOEIC test
• Developed and created teaching materials and lesson plans related to English language education
• Learned effective communication, team building and adaptability skills

Masters Of Arts In Developmental Studies, Economics Of Development

Bachelor Of Arts, Business Economics