Chris Macdonald Email & Phone Number

Calgary, Alberta, Canada

Provide technical support for highly complex hardware and software systems used by major television stations and content providers. Focused on providing solutions that prevent or minimize impact to live production systems.Uphold service level agreements with our customers from initial issue receipt to resolution based on the severity level of the inquiry.As an evTOC Engineer, provide a positive, white-glove experience with every customer interaction whether using our issue ticketing system, email or virtual conferences.Act as a bridge between the customer and internal departments including product development, software engineers, production engineering and system specialists. Provide workflow and other details to help reproduce customer situations to help resolve issues and improve product software/firmware.Collaborate across multiple departments with global employees to improve internal support procedures including information storage, procedure knowledge base, internal customer production lab setup and training opportunities.

Calgary, Alberta, Canada

Provide process support to procurement card holders for program eligibility, purchase processing, expense reconciliation and out-of-country import processes.Provide process support to card approvers for card limit increases, report reviewing, new card applications, governing delinquency and handling difficult situations.Provide support to management by reconciling monthly invoices, profile change reporting, identifying charges against policies and escalating policy infractions.

Moncton, New Brunswick, Canada

Developed invoice tool using Access/SQL/Excel to import and manage open invoices from vendor websites to ensure invoices and theie statuses are visible to the team and supervisors. Export and reporting utilities gave management invoice visibility and reporting capabilities that never existed before. New invoice visibility for users saved the company $1.7M in incorrect billing the first year.Saved 120 hours each month in stewardship reporting by automating SAP data and using new invoicing tool data to integrate with current reporting in Tableau and eliminating manual Excel data manipulation.While building the tools and processes stated above, managed rail car maintenance invoices (~9000 per year) ensuring prompt payment, tax payment allocations and escalate incorrect maintenance charges.

Moncton, New Brunswick, Canada

Custom end-to-end solutions for customers globally following the SDLC. Solutions are created by integrating technologies such as MS Office (Access, Excel, VBA, etc.), SQL server, SSRS, Tableau, SharePoint, LAN shares, SAP and many other 3rd party tools and services. I have created many solutions from quick solutions for individual users to global systems to help collaborate efforts to resolve order issues.

New Brunswick, Canada

Balance transport loading work schedules for 10 company lubes distribution plants and two 3rd party distribution centers interacting with all levels of plant management to resolve issues or inquire on rush or emergency deliveries. Investigate carrier claims to ensure correct party is accountable for lost, damaged or contaminated products. Work with management and carrier contacts to review overdue claims and ensure claims are paid.

New Brunswick, Canada

Custom end-to-end solutions for customers globally following the SDLC. Solutions are created by integrating technologies such as MS Office (Access, Excel, VBA, etc.), SQL server, SSRS, SharePoint, LAN shares, SAP and many other 3rd party tools and services. I have created many solutions from quick solutions for individual users to company-wide vacation management between users, management and workforce administrators.

Moncton, New Brunswick, Canada

Developed all aspects of our Technology Support Quality Assurance program from measurements, custom QA management system, management review sessions, team lead summary reviews and training coordinator reviews to improve future hires. My QA program became key focus on improving all QA programs for company IT departments.

Moncton, New Brunswick, Canada

Provide support to front-line agents for fuel station equipment including POS, pumps, tank monitoring, satellite communications, report balancing and other investigations including fraud, installation issues and credit card processing. Primary contact for service vendors including Gilbarco, Dresser-Wayne, Verifone and SatCon.

Moncton, New Brunswick, Canada

Provide professional technical and customer support for customers having issues with cable, internet or email services. Diagnose problems and guide customers through resolving their issues. Escalate possible area-wide issues to engineering and other core service centers.

Moncton, New Brunswick, Canada

Provide professional technical and customer support to customers having communication issues with email, dialup, DSL and ISDN for customers in Ontario, Quebec and north-eastern US. Diagnose problems with connectivity and guide customers through resolving issues. Escalate possible area-wide issues to second-level support.

Diploma, Computer Programming

Computer Science