Managing complex bank complaints and providing high quality responses after a full investigation of all relevant facts, whilst adhering to regulatory requirements and guidelines and maintaining the integrity of the information the group holds.Deliver a superior customer experience and manage service concerns across a range of products and services (including secured and unsecured lending, collections and auto finance). Use effective questioning to ensure a full understanding of the… Show more Managing complex bank complaints and providing high quality responses after a full investigation of all relevant facts, whilst adhering to regulatory requirements and guidelines and maintaining the integrity of the information the group holds.Deliver a superior customer experience and manage service concerns across a range of products and services (including secured and unsecured lending, collections and auto finance). Use effective questioning to ensure a full understanding of the customer concerns and provide the appropriate resolutions.The role of the Privacy Correction Manager also focuses on identifying root cause of errors requiring correction, systemic issues, risk incidents and continuous process improvement opportunities (operational excellence) for investigation and implementation of appropriate actions in conjunction with Customer Experience Improvement (CXI) Team. Show less

Personal Credit SalesGeneral Insurance SalesCustomer Service

Providing product information to bankers.Call monitoring.Coaching bankers.Communicating any product or policy changes to bankers.

Customer serviceSelling insurance productsGreat understanding and knowledge in insurance products

Nominated for Retention Consultant of the year for 2011Customer serviceRetaining personal creditSales

Customer serviceCashierStock Placements

Opening & ClosingBaristaCustomer ServiceCashierFront House