Imprimis Networks provides the technology to help you effectively run your business. From budgeting and planning, to proof of concept and implementation, Imprimis Networks leads the competition in producing and implementing total turnkey technology solutions . Acting as an extension of your business, Imprimis Networks works with your existing management team to produce exceptionally functional and remarkably economical technology solutions using a systematic approach.

● Responsible for the development and implementation of entire network infrastructure● Provide both remote and local technical support● Travels monthly with company to provide technical support and well and network setup● Responsible for developing and delivering technical improvements company-wide● Proactively anticipate technical issues before they occur; define the problem; identify possible causes; identify solutions; select and implement most appropriate solution

● Provide Consultancy expertise and assist with the development of network infrastructure for customer engagements● Responsible for providing customers with a detailed design specifications and a deployment plan that meets the customer’s requirements● Review and recommend network related hardware and software technologies and designs that will meet customers business and technology requirements● Responsible for maintaining effective and consistent communication with company personnel and customer teams● Work in concert with other Consultants on projects involving other infrastructure solutions● Develop and deliver network infrastructure solutions on a project basis● Identify problems and opportunities to companies Project Management team when working with customers or prospects● Maintain adherence to architectural standards/principles, processes and methodologies● Provide supporting project documentation consistent with the Project Management team to assist in sustaining the project during the transition to production● Proactively anticipate project issues before they occur; define the problem; identify possible causes; work with team to identify solutions; select and implement most appropriate solution

Responsible for remote, email, and on-site technical support for customers and employeesInstalled, supported and maintained new server hardware and software infrastructureManaging email, anti spam and virus protectionSet up user accounts, permissions and passwordsMonitor network usageEnsure the most cost-effective and efficient use of serversSuggested and provided IT solutions to business and management problemsEnsured that all IT equipment complies with industry standardsAnalyze and resolve faults, ranging from a major system crash to a forgotten passwordUndertake routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internetProvided training and technical support for users with varying levels of IT knowledge and competenceSupervised other staff, such as help desk techniciansWorked closely with other departments and collaborated with other IT staffPlanned and implemented future IT developments and undertaking project workManaged the company website and kept internal networks runningMonitored the use of the web by employees

Assemble, install and configure computers, scanners, networks and firewalls in orthodontic offices worldwide, as well as establish a VPN between customer site and OraMetrix.Second level phone support concerning systems operation and diagnosing system hardware, software and operator problemsRepair hardware, software and networking problems in the field, which includes troubleshooting electrical, software and networking problemsProvide update, status and completion information to manager, problem request tracking system and/or users. Assemble, prepare and test system equipment in Manufacturing prior to shipping to customer, which involves loading operating systems and proprietary software onto Windows and/or MAC based computers and serversResponsible for Installation/Field Support inventory accuracy as well as completing all inventory transactions and other paperwork on time, using the specified guidelines

Determined if coordination with the hardware vendor was required, or if the issue is best resolved through a field engineer to the client site. Also responsible for software issues which may require a more "hands-on" approach to resolve the problem.Responsible for tracking and following the ticket from the initial call to the client, all the way through to the close of the problem. Documentation by each field engineer was a critical proponent in obtaining successful resolution to the problem.Monitor and perform tape backups for Windows serversAbility to troubleshoot Windows XP problems such as profile, registry, and blue screen problems.Strong hardware troubleshooting skills on Dell and HP/Compaq workstations and laptops and printersPerform moves, adds, and changes of PC equipmentAbility to install and troubleshoot software issues. Good troubleshooting knowledge of MS Office productsExcellent interpersonal skills, teamwork, and analytical abilities

Configured ATM 3 DES keysWalked onsite technicians on setting up ATM machinesCreated procedures for particular problemsTroubleshoot issues remotely using AIMS software