Chris Smith, Mba Email and Phone Number
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Genesys 2021 President's Club. With over 15 years of strategic enterprise leadership experience, I have a proven track record of delivering exceptional results across a variety of SaaS technologies and industry verticals. From CX and Restaurant to Retail, Healthcare, Finance, and Education, I have consistently managed clients with ARR exceeding $7M.As a seasoned leader, I understand the importance of building high-performing teams, and I have a proven track record of doing so. My expertise in development has enabled me to cultivate empathetic and customer-focused teams that excel at renewals, gross/net revenue retention, references/referrals, and annual recurring revenue (ARR) management.My passion for talent development is rooted in my belief that a company's success is dependent on its people. By fostering a culture of collaboration and empowerment, I have been able to build and lead teams that consistently exceed expectations and drive business growth.If you're looking for a leader who understands the value of talent development and can deliver results that make a difference, then let's connect.
Genesys
View- Website:
- genesys.com
- Employees:
- 1
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Senior Customer Success Manager - StrategicGenesys Aug 2024 - PresentMenlo Park, Ca, UsThe Strategic CSM team is responsible for the adoption, reference, renewal,and upsell pipeline activities for the Top 30 Genesys Cloud CX clients in North America- Achieved 138% of Individual Gross Renewal goal in Q2 2024- Achieved 134% of Individual Net Renewal goal in Q2 2024
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Senior Customer Success Manager - EnterpriseGenesys Feb 2022 - Jul 2024Menlo Park, Ca, Us• Own a $70 million Total Contract Value [TCV] and $42 million Annual Recurring Revenue [ARR] territory and develop strategies for feature adoption, revenue growth, renewals, and reference activities for high-value Enterprise clients ($2-9 Million ARR/client).
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Senior Customer Success ManagerGenesys Apr 2018 - Jan 2022Menlo Park, Ca, Us• Own a $43 million Total Contract Value [TCV] and $20 million Annual Recurring Revenue [ARR] territory and develop strategies for feature adoption, revenue growth, renewals, and reference activities for high-value Enterprise clients ($1-5 Million ARR/client).
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Customer Success DirectorAltametrics Sep 2016 - Mar 2018Costa Mesa, Ca, Us- Developed playbooks on escalations, land-and-expand adoption, and value presentation to guide CSM team in customer conversations.- Responsible for existing key global clients, holding a $10 million annual quota.- Negotiated and signed annual contracts up to $1.25 million with client executives (VP & CIO/CTO).- Lead, manage, & mentor a team of 15 consisting of Subject Matter Experts, Project Managers, Consultants, & Solution Engineers.- Lead solution selling efforts for existing clients to increase the presence of Altametrics' product lines. -
Team Lead - Strategic Customer Success ManagementPhoenix Energy Technologies, A Duke Energy Company Aug 2013 - May 2016Irvine, California, UsPhoenixET specializes in Energy Management SaaS for global retailers with 200+ locations. Lead customer success team by:- Defined a product feedback loop for customers to share ideas for new features, get evaluated by Engineering/Development, built into SCRUM sprints, deployed to customer environments, and sometimes monetize for new customers.- Building financial analyses to track 93% Renewal Management goals and achieve 110% Net Revenue Retention.- Hired, Onboarded, Mentored, and Trained Customer Success department -
Key Account ExecutiveCh Robinson Worldwide 2006 - 2010Eden Prairie, Minnesota, UsConsulted, developed, & managed domestic and global strategic logistics and supply chain programs for 38 clients which generated up to $1.48 million in annual revenues. These programs encompassed over 2,800 time-sensitive truckload, container ship, and rail shipments per year.
Chris Smith, Mba Skills
Chris Smith, Mba Education Details
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Pepperdine Graziadio Business SchoolOrganizational Leadership -
Pepperdine University School Of Public PolicyEconomics
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Indiana University BloomingtonCommunications And Culture
Frequently Asked Questions about Chris Smith, Mba
What company does Chris Smith, Mba work for?
Chris Smith, Mba works for Genesys
What is Chris Smith, Mba's role at the current company?
Chris Smith, Mba's current role is Leading Strategic Customer Success with Proven Cloud Adoption & Scaling Strategies.
What is Chris Smith, Mba's email address?
Chris Smith, Mba's email address is ch****@****ail.com
What is Chris Smith, Mba's direct phone number?
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What schools did Chris Smith, Mba attend?
Chris Smith, Mba attended Pepperdine Graziadio Business School, Pepperdine University School Of Public Policy, Indiana University Bloomington.
What skills is Chris Smith, Mba known for?
Chris Smith, Mba has skills like Business Development, Strategic Planning, Management, Project Management, Strategy, Microsoft Excel, Business Strategy, Data Analysis, Analysis, Powerpoint, Marketing, Marketing Strategy.
Who are Chris Smith, Mba's colleagues?
Chris Smith, Mba's colleagues are Damian S., Amir Izzat, Sheryl Navarro, Roman Alimagno, Jacky Qi, Aaron Chaskelis, Jill Mcauliffe.
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