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@genesys.com
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Chris Smith, Mba is listed as Leading Strategic Customer Success with Proven Cloud Adoption & Scaling Strategies at Genesys, a with 1 employees, based in Los Angeles Metropolitan Area, United States. AeroLeads shows a work email signal at genesys.com, phone signal with area code 574, and a matched LinkedIn profile for Chris Smith, Mba.
Chris Smith, Mba previously worked as Senior Customer Success Manager - Strategic at Genesys and Senior Customer Success Manager - Enterprise at Genesys. Chris Smith, Mba holds Master Of Business Administration (Mba), Organizational Leadership from Pepperdine Graziadio Business School.
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Genesys 2021 President's Club. With over 15 years of strategic enterprise leadership experience, I have a proven track record of delivering exceptional results across a variety of SaaS technologies and industry verticals. From CX and Restaurant to Retail, Healthcare, Finance, and Education, I have consistently managed clients with ARR exceeding $7M.As a seasoned leader, I understand the importance of building high-performing teams, and I have a proven track record of doing so. My expertise in development has enabled me to cultivate empathetic and customer-focused teams that excel at renewals, gross/net revenue retention, references/referrals, and annual recurring revenue (ARR) management.My passion for talent development is rooted in my belief that a company's success is dependent on its people. By fostering a culture of collaboration and empowerment, I have been able to build and lead teams that consistently exceed expectations and drive business growth.If you're looking for a leader who understands the value of talent development and can deliver results that make a difference, then let's connect.
Listed skills include Business Development, Strategic Planning, Management, Project Management, and 29 others.
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Menlo Park, Ca, Us
The Strategic CSM team is responsible for the adoption, reference, renewal,and upsell pipeline activities for the Top 30 Genesys Cloud CX clients in North America- Achieved 138% of Individual Gross Renewal goal in Q2 2024- Achieved 134% of Individual Net Renewal goal in Q2 2024
Menlo Park, Ca, Us
• Own a $70 million Total Contract Value [TCV] and $42 million Annual Recurring Revenue [ARR] territory and develop strategies for feature adoption, revenue growth, renewals, and reference activities for high-value Enterprise clients ($2-9 Million ARR/client).
Menlo Park, Ca, Us
• Own a $43 million Total Contract Value [TCV] and $20 million Annual Recurring Revenue [ARR] territory and develop strategies for feature adoption, revenue growth, renewals, and reference activities for high-value Enterprise clients ($1-5 Million ARR/client).
Costa Mesa, Ca, Us
- Developed playbooks on escalations, land-and-expand adoption, and value presentation to guide CSM team in customer conversations.- Responsible for existing key global clients, holding a $10 million annual quota.- Negotiated and signed annual contracts up to $1.25 million with client executives (VP & CIO/CTO).- Lead, manage, & mentor a team of 15 consisting of Subject Matter Experts, Project Managers, Consultants, & Solution Engineers.- Lead solution selling efforts for existing clients to increase the presence of Altametrics' product lines.
Irvine, California, Us
PhoenixET specializes in Energy Management SaaS for global retailers with 200+ locations. Lead customer success team by:- Defined a product feedback loop for customers to share ideas for new features, get evaluated by Engineering/Development, built into SCRUM sprints, deployed to customer environments, and sometimes monetize for new customers.- Building financial analyses to track 93% Renewal Management goals and achieve 110% Net Revenue Retention.- Hired, Onboarded, Mentored, and Trained Customer Success department
Eden Prairie, Minnesota, Us
Consulted, developed, & managed domestic and global strategic logistics and supply chain programs for 38 clients which generated up to $1.48 million in annual revenues. These programs encompassed over 2,800 time-sensitive truckload, container ship, and rail shipments per year.
Other employees you can reach at genesys.com. View company contacts for 1 employees →
James Albright
Colleague at GenesysGalway, County Galway, Ireland
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Animesh Jaiswal
Colleague at GenesysHyderabad, Telangana, India
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Angeles Almodal
Colleague at GenesysNational Capital Region, Philippines
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Diovic Bawag
Colleague at GenesysMetro Manila, National Capital Region, Philippines
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Raka Putra
Colleague at GenesysJakarta Metropolitan Area, Indonesia
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Jean-Claude Picart
Colleague at GenesysGreater Paris Metropolitan Region, France
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Zsófia Dobay
Colleague at GenesysBudapest, Hungary
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Alvin Ong
Colleague at GenesysTaguig, National Capital Region, Philippines
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Edwin A.
Colleague at GenesysColombia
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Susan Goulard
Colleague at GenesysRothesay, New Brunswick, Canada
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Quick answers generated from the profile data available on this page.
Chris Smith, Mba works for Genesys.
Chris Smith, Mba is listed as Leading Strategic Customer Success with Proven Cloud Adoption & Scaling Strategies at Genesys.
AeroLeads has found 1 work email signal at @genesys.com for Chris Smith, Mba at Genesys.
AeroLeads has found 1 phone signal(s) with area code 574 for Chris Smith, Mba at Genesys.
Chris Smith, Mba is based in Los Angeles Metropolitan Area, United States while working with Genesys.
Chris Smith, Mba has worked for Genesys, Altametrics, Phoenix Energy Technologies, A Duke Energy Company, and Ch Robinson Worldwide.
Chris Smith, Mba's colleagues at Genesys include James Albright, Animesh Jaiswal, Angeles Almodal, Diovic Bawag, and Raka Putra.
You can use AeroLeads to view verified contact signals for Chris Smith, Mba at Genesys, including work email, phone, and LinkedIn data when available.
Chris Smith, Mba holds Master Of Business Administration (Mba), Organizational Leadership from Pepperdine Graziadio Business School.
Chris Smith, Mba is listed with skills including Business Development, Strategic Planning, Management, Project Management, Strategy, Microsoft Excel, Business Strategy, and Data Analysis.
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