Christopher Renna Email & Phone Number

Philadelphia, Pa, Us

Egg Harbor Township, New Jersey

Supervise and direct hybrid customer service team both in person and with the use of monitoring software systems. Promote and uphold company core values.Direct the customer service team to meet sales and service goals in an ever changing and competitive marketplace.Interviewing, hiring, and training of new team members to ensure adequate staffing. Delegation of responsibilities according to employee strengths. Responsible for solving customer concerns that require higher level attention by identifying and solving problems or potential issues and working with other departments to ensure positive customer experiences.Develop and coach team members to solidify a positive work life balance and create a safe environment.Communicate with adjacent departments and department heads to bolster efficiency.Coordination across all interconnected departments, (purchasing, sales, warehouse, and shipping logistics).Identifying and solving the needs and obstacles of the customer and customer service team (includes exploring, pricing, and implementation of new technologies and systems).