Christopher Cho Email & Phone Number

Markham, On, Ca

Toronto, Ontario, Canada

Markham, Ontario, Canada

• Deliver on assigned Revenue, Client Satisfaction, and Retention KPI’s• Develop an extensive understanding of Client needs and company offerings• Create and deliver insightful and accurate client-facing and internal reports• Support and trouble shoot all client inquiries and resolutions using a ticketing system• Manage client program configuration and implementation leveraging breadth of knowledge of overall system, features, capability, and its interrelation to platform architecture• Provide “end to end” client support• Build and maintain strong relationships with key client contacts• Liaise with internal and external partners as required• Train all clients on new features and product releases• Track and coordinate all client invoicing with finance team

Markham, Ontario, Canada

• Provide exceptional customer service to clients by promptly understanding client requirements, following up on projects in process, and communicating the needs of clients to production• Process orders received from clients and ICON Account Executives in a timely fashion• Process change orders to reflect clients’ changing requirements• Report status of current and pending projects on a daily basis• Ensure that all stages of the Quality Control process have been checked off in all departments prior to shipping• Follow-up with customers to obtain purchase orders for invoicing• Maintain accurate client information in internal database system• Assess appropriate charges to extra billing items and obtain mandatory client approval prior to proceeding• Ensure all extra billings have been included once projects are ready for billing

Toronto, Canada Area

I manage the production coordination of all Ryerson stationery and business cards, while ensuring the quality of all orders meet university administrative and brand standards. It is my responsibility to maintain outstanding relations with suppliers and clients by frequently communicating with them daily over phone and email. I also assist the marketing team by creating artwork that meet client needs while adhering to Ryerson brand guidelines.

Toronto, Canada Area

•Handle all phone queries with superior customer service and attention to detail.•Data entry with accuracy in a fast paced environment.•Assisted in various departments outside of office position including retail, shipping, and packaging.

Toronto, Canada Area

Flow Co. A Junior Achievement Company with IBM

Richmond Hill

•Create good impressions during weekly canvassing to build client base.•Accompanied manager during sales estimates at prospective homes.