Christopher Young Email & Phone Number

Lexington, KY

Lexington, Kentucky

Arlington Heights, IL

• Managed customer account data.
• Evaluated client activation and change submissions for errors and omissions resulting in a more accurate and complete database.
• Provided regular feedback on process improvement, increasing the efficiency of communication between SAI and our clients.
• Selected frequently to assist the director of business information with sensitive data projects.
• Proactively updated alarm account data, deferring potential fines of more than $300,000 by year end 2008.
• Maintained billing histories, including fact checking and invoice research. Also, assisted the billing department with data corrections, resulting in more accurate billing data and improved relations with the billing.

Lincolnshire, IL

• Answered and handled inbound calls regarding employee benefits.
• Evaluated, edited and improved online tools and reference materials providing more accurate information for customers and internal employees.
• Assessed and classified customer documents in order to maintain an orderly customer database.
• Analyzed and resolved customer problems earning top scores in customer satisfaction.

• Edited, proofread, managed content, analyzed and entered data for AAA Travel Information Publishing Operations.
• Organized and assembled content for eleven AAA Campbooks encompassing the continental United States and Canada.
• Revived and restored the Public Campground Program by researching, collecting and updating campground data, increasing the number of listings by 30%.
• Enhanced AAA’s relationship with the National Park Service, U.S. Forest Service, state and provincial park departments, as well as county and city park management, by interacting with those agencies on a daily basis.
• Developed training materials and revised property data solicitation forms/letters leading to a significant rise in the return rate of forms.

• Worked on Math, Science, Reading and Social Studies programs for national and state specific textbook editions and workbooks, as well as accompanying ancillary materials.
• Reviewed and analyzed all stages of page proof development through proofreading and verification of placement, size and style for all text and graphic elements.
• Regularly supported and assisted design personnel, substituting for them as needed.
• Managed daily exchange of page proof with in-house Editorial and Photo Research Departments, as well as outsourced contractors.