Oversaw multi-site operations, customer service, inventory management, purchasing, merchandising and product optimization. Led as many as 175 employees across many functions, including online and retail sales, marketing, human resources, administration and information technology. Developed processes and procedures to deliver top and bottom-line improvements. Collaborated with CEO, CFO, Store and Department Managers frequently to develop and implement strategic and tactical plans. Held P&L responsibility. • Grew sales 2-10% organically and through acquisition of new stores, renovations and/or site relocation.• Improved profit margin and reduced overhead using many methods, such as product portfolio optimization, vendor/facility contract negotiations and departmental staffing reorganizations. • Increased average sale 40%+ and significantly boosted customer satisfaction and visits through design and implementation of customer loyalty program and utilization of direct marketing, social media and email campaigns.• Improved inventory turns 50%+ by analyzing and refining product mix and use of sale events, when needed. • Spearheaded acquisition, redesign and re-opening of new location outside of Houston market; refined product assortment to accelerate sales. • Enhanced staff satisfaction and retention by developing and implementing sales incentive program that rewarded top performers.• Facilitated company’s recognition as one of the top companies in sales from 2 notable, high-profile manufacturers, Yeti and Big Green Egg. • Strengthened company’s market presence and brand recognition through participation in many charitable programs, such as American Cancer Society.

Managed P&L, sales, expenses, margins, customer service, development of business processes and procedures, marketing and advertising of several sites. Oversaw inventory, purchasing, merchandising and product mix, forecasting and budgeting, growth and expansion. Led due diligence, opening and ongoing operations of several stores through staff of 75-100. • Instrumental to 200% growth of organization; designed and implemented sales, marketing and operational processes that facilitated company’s ability to scale. • Used new point-of-sale system to identify inventory reduction and merchandising opportunities that collectively meant $400K to bottom line.• Added millions in revenue the first year of new store launch without compromising original store’s sales; created strategy, assessed demographics, proformas and commercial real estate to find ideal site. • Added lucrative new departments-Children’s, Stationery and Bridal Registries; supervised retail expansion and logistics relocation. • Saved thousands annually in inventory loss control costs by creating and implementing new inventory cycle count program.• Generated additional $1.5M in revenue through advertising campaigns, including the creation of seasonal catalogs/circulars mailed quarterly to ~160K existing and potential customers.

Managed single-store P&L; 12 Department Heads and ~60 sales, customer service and operations employees. Recruited, hired, trained and managed employee performance. Guided opening, closing and maintenance of store. Analyzed performance of categories and departments and maximized profitability.• Grew sales 33% over 2 years by focusing on staff training, inventory management and merchandise offerings. • Slashed thousands in overhead and facility expenses by renegotiating facility vendor agreements and eliminating unprofitable department.