A highly innovative provider of an Enterprise SAAS digital solution uniquely improving the patient continuum of care for enterprise clients by significantly reducing leakage, readmission and time to referral appointments while also increasing patient / provider satisfaction, appointment follow-through and administrative efficiency.

• Successfully built and led a Customer Success Team, enhancing sales and support efficiency by 100 % through targeted coaching, regular company-wide meetings, and scrum sessions.• Created, Implemented, and lead the onboarding process for new customers, ensuring a smooth and efficient implementation of AnamiTech’s SaaS platform leading to a results driven value impact.• Collaborated with the Sales team to lead the Customer Success and Implementation team, achieving a 95% increase in customer retention and a 100 % enhancement in satisfaction scores through tailored success plans for customers.• Established and maintained trustful relationships with over twenty major industry vendors, leading to a 95 % improvement in service delivery and a 95 % increase in partnership renewals through consistent and transparent communications.• Effectively lead the Customer Success Team adherence to customer engagement standard processes (Onboarding, QBR's, Path to Green, SOC 2 compliance) including creating the training programs.• Built, and lead a team of 5 techs and engineers to build an MVP Enterprise SaaS product with both front and back-end technologies. React, JS node, Java, Svelte etc. that was purchased by the Social Equity Fund of New York.

• Developed and executed a comprehensive sales expansion strategy aligned with Orange County Telecommunications' goals and objectives. Set KPIs and tracked performance against these resulting in $50M of annual revenue.• Built, lead, and inspired a high-performing Sales team. Established clear goals, held Monthly and QBRs, and fostered a culture of continuous improvement that led to a 300% increase in sales within a years time.• Developed and delivered initiatives to improve the effectiveness and efficiency of the CS org, including - Segmentation, Customer journey development, Processes and playbooks, and Customer Health Scoring.• Strategically built and fostered key partnerships, aligning our goals with our partners. This collaboration led to creating mutual success plans, contributing to a 60% profit growth year over year for Orange County Telecommunications and our partners.

• Spearheaded the development of secure network architectures and cybersecurity strategies for global telecom industry compliance.• Directed cross-border teams in interconnecting over 500 domestic and international wholesale telecom and IT departments.• Ensured robust infrastructure aligned with industry standards and regulatory requirements.