- Define product vision, strategy, and roadmap in collaboration with stakeholders.- Conduct market research and competitive analysis to identify opportunities and customer needs.- Prioritize product features and enhancements based on data-driven insights and feedback.- Work closely with engineering and design teams to ensure timely and high-quality product delivery.- Develop and maintain product documentation, including user stories, requirements, and specifications.- Collaborate with marketing to develop go-to-market strategies and product positioning.- Monitor product performance and gather user feedback for continuous improvement.- Act as a product ambassador, engaging with customers and stakeholders to gather insights and promote product value.

At blockit, our mission is to connect healthcare’s technology infrastructure and make the flow of patient access information available in real-time. Despite all the technological advancements in the last few decades, providers and health systems still rely on phone calls, fax machines, and antiquated, non-integrated technology to acquire and retain patients.

• Managed the product development life cycle from strategic planning to tactical activities• Stayed on top of current trends and competitive threats impacting the product line and developed long-term plans to ensure product success• Set product strategy, develop the roadmap, and create features by defining the why, when, and what of the product line• Translated product strategy into high-level requirements and prototypes• Drove the effort to determine which ideas should be promoted into features to push the product strategy forward - namely those that would achieve critical objectives for the product line and business including financial and positioning objectives• Clearly defined what the teams would deliver and the timeline for implementation based on the product roadmap• Clearly articulated the product's business value to the cross-functional team so they understood the intent behind the new product or new feature(s) in a release• Actively participated in the development and execution of go-to-market plans• Analyzed potential partner relationships for the product

• Prioritized Client needs with product development teams, setting deadlines, and directing cross-functional teams to create customer successes• Proactively addressed Client concerns to prevent escalations; identify solutions to escalations prior to sharing with the Client for approval or feedback• Oversaw Client implementations, ensuring strong Client results and compliance with the symplr implementation model• Was accountable for coordination with symplr functions to ensure completion of implementation-dependent tasks• Assessed and evaluated Client requirements against existing symplr methodologies, the scope of the project, project plan, and schedule ensuring proper alignment between symplr and the Client• Set and managed Client expectations and advocated for their needs within symplr Directory.

• Prioritized Client needs with product development teams, setting deadlines, and directing cross-functional teams to create customer successes• Proactively addressed Client concerns to prevent escalations; identified solutions to escalations prior to sharing with the Client for approval or feedback• Oversaw Client implementations, ensuring strong Client results and compliance with the Phynd implementation model• Was accountable for coordination with Phynd functions to ensure completion of implementation-dependent tasks• Assessed and evaluated Client requirements against existing Phynd methodologies, the scope of the project, project plan and schedule ensuring proper alignment between Phynd and the Client• Set and managed Client expectations and advocated for their needs within Phynd.

Responsible for ensuring that Clients had a world-class relationship with Phynd, starting with the implementation of the Phynd EPDM solution. Worked closely with all levels of the organization and was responsible to both Phynd and the Client to ensure that the implementation was a success. In addition, worked closely with the Phynd Account Management team to support a smooth handoff and to ensure that new data integrations, product features, and add-ons, were integrated smoothly and professionally into the Client’s organization. • Provided leadership direction to motivate our clients towards successful implementation of the Phynd UPM platform• Managed and communicated schedule status, risks, and issues to the project team and executive leadership• Managed the “Go-Live” process for clients• Conducted On-Site training sessions for our new clients on the Phynd EPM platform• Assessed and evaluated Client requirements against existing Phynd methodologies, the scope of the project, project plan, and schedule ensured proper alignment between Phynd and the Client• Proactively addressed Client concerns to prevent escalations; identified solutions to escalations before sharing with others for approval or feedback

• Worked closely with project managers, product consultants, vendor or client interface analysts, and the solution delivery leads to implement project deliverables • Managed multiple simultaneous projects • Developed and maintained client relationships leading to ongoing business-driven projects surrounding Business Intelligence, Revenue Cycle, and Financial Data Candidates • Worked in accordance with corporate and organizational security policies and procedures • Took appropriate action to prevent and report any compromises of security within scope of role • Facilitated current state, future state, and gap analysis • Prepared strategy and high-level project plans for migration from current state to proposed design • Conducted work sessions with customers, in person, by telephone over phone lines, dialing in to customer systems and/or via desktop video conferencing technology • Mentored co-workers and customers on financial concepts, dash boards, key performance indicators, reporting, and best practices • Provided sales support that directly or indirectly results in increased sales of professional services, solutions, or products

• Assisted Pension Investigators and Auditors with investigations of employer health and welfare benefit plans through knowledge of the Employee Retirement Income Security Act of 1974 (ERISA) and other applicable statutes and regulations.• Displayed time management skills by coordinating and prioritizing tasks given to me by Pension Investigators and Auditors.• Created spreadsheets and databases summarizing hard copy information into dynamic data devices that were usable and informative for Pension Investigators and Auditors.

• Reviewed records for completeness, accuracy, and compliance with regulations.• Protected the security of medical records to ensure that confidentiality was maintained