Chris Latorre Email and Phone Number
Chris Latorre work email
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Chris Latorre personal email
I possess several years of diverse professional experience that span across industries in Real Estate and intercollegiate athletics, with a desire to develop genuine connections with customers and colleagues, further enriching the customer experience. I strive to be in the position to help an individual succeed in their goals. Skilled and knowledgeable in Account Management, Cross-functional communication, Customer Relationship Management applications, teamwork and data analysis.
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Digital Engagement ManagerLone Wolf TechnologiesKirkland, Wa, Us -
Digital Engagement SpecialistLone Wolf Technologies May 2023 - Present- Tasked to build the campaign launch of a new team within the Customer Success department named Technical Engagement: Focus on increasing and improving the user adoption/experience, through strategic digital engagement methods to reach approximately 1 million active/inactive users- Built entire Pendo in-app messaging marketing campaign, which include design and interactive elements with in-app guides, segmentation of user base and creation of Pendo metrics tools for post campaign analysis - Collaborate in a cross-functional setting with key internal stakeholders, aligning with Product, Marketing, Customer Success, Professional Services and Support- Created SOP documentation via Confluence covering TEM's foundational directive and operational processes
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Sr. Customer Success ManagerLone Wolf Technologies Aug 2022 - Jun 2023- Managed regional territory of clients to ensure they were utilizing full value of product(s) - Conduct proactive health checks via email/call, strategically determined on seasonality, geography and product function needs for a respective client- Completed operational & transactional cases in Customer Success such as additions, upgrades/downgrades, decommissions and renewals via SFDC - Facilitate training/shadow sessions for new hires within CS department
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Customer Support AdvocateZillow Oct 2021 - Aug 2022Seattle, Washington, United States-Resolve homeowner inquiries related to MLS/For Sale Listings and educate shoppers with the full utilization of Zillow app/website features to better improve their shopping experience-Create visual aids to provide additional support to customers-Facilitated training shadow sessions for new hires -Recipient of Monthly Quality Award Champion in 4th month of employment -
Physical Therapy Aide/Exercise TechnicianRet Physical Therapy Group Aug 2020 - Oct 2021Kirkland, Washington, United States-Prepare patients by demonstrating and overseeing their exercise program, in addition to applying a variety of therapeutic modalities -Patient facing to varied population, with differing diagnoses and conditions in a fast paced, independent self-starter environment -
Account Manager, AthleticsUniversity Of Washington May 2018 - Aug 2020Seattle, Washington-Managed and retained 3,800 accounts that generated $6 million in retention and upsold annual revenue -Consecutive team leading average of 96% retention rate with all annual accounts during tenure-Created and coordinated exclusive annual events tailored for increased customer engagement and satisfaction -Tasked with conducting interviews for vacant Director of Retention position, whom would oversee and manage team of account managers -
Customer Service RepresentativeSmud Jan 2018 - May 2018Sacramento, CaliforniaResponded to inbound inquiries to serve 600,000 customers in the greater Sacramento county ● Attention to detail while managing confidential customer information ● Diverse customer population, with escalated problem solving skills needed to assist customers -
Sports Marketing And Promotions InternCalifornia State University-Sacramento Aug 2017 - Dec 2017Sacramento, Ca -
Partner Business InternSacramento Republic Fc Mar 2017 - Oct 2017 -
GroundskeeperSacramento River Cats Jan 2014 - Oct 2017Sacramento, California Area
Chris Latorre Skills
Chris Latorre Education Details
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Kinesiology And Exercise Science
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Multi-/Interdisciplinary Studies, General
Frequently Asked Questions about Chris Latorre
What company does Chris Latorre work for?
Chris Latorre works for Lone Wolf Technologies
What is Chris Latorre's role at the current company?
Chris Latorre's current role is Digital Engagement Manager.
What is Chris Latorre's email address?
Chris Latorre's email address is cl****@****ton.edu
What schools did Chris Latorre attend?
Chris Latorre attended California State University-Sacramento, Folsom Lake College.
What skills is Chris Latorre known for?
Chris Latorre has skills like Customer Service, Customer Relationship Management, Account Management, Communication, Employee Relations.
Who are Chris Latorre's colleagues?
Chris Latorre's colleagues are Kemuel Paran, Su Trinh, Christina Rau Ba, Plp, Chrl, Marcus Grim, Jonathan Fletcher, Kelly Hamilton, Marcia Montoya.
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Chris Latorre
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