Chris Latorre Email & Phone Number

Boise, Id, Us

Kirkland, Wa, Us

- Tasked to build the campaign launch of a new team within the Customer Success department named Technical Engagement: Focus on increasing and improving the user adoption/experience, through strategic digital engagement methods to reach approximately 1 million active/inactive users- Built entire Pendo in-app messaging marketing campaign, which include design and interactive elements with in-app guides, segmentation of user base and creation of Pendo metrics tools for post campaign analysis - Collaborate in a cross-functional setting with key internal stakeholders, aligning with Product, Marketing, Customer Success, Professional Services and Support- Created SOP documentation via Confluence covering TEM's foundational directive and operational processes

- Managed regional territory of clients to ensure they were utilizing full value of product(s) - Conduct proactive health checks via email/call, strategically determined on seasonality, geography and product function needs for a respective client- Completed operational & transactional cases in Customer Success such as additions, upgrades/downgrades, decommissions and renewals via SFDC - Facilitate training/shadow sessions for new hires within CS department

Seattle, Washington, United States

-Resolve homeowner inquiries related to MLS/For Sale Listings and educate shoppers with the full utilization of Zillow app/website features to better improve their shopping experience-Create visual aids to provide additional support to customers-Facilitated training shadow sessions for new hires -Recipient of Monthly Quality Award Champion in 4th month of employment

Kirkland, Washington, United States

-Prepare patients by demonstrating and overseeing their exercise program, in addition to applying a variety of therapeutic modalities -Patient facing to varied population, with differing diagnoses and conditions in a fast paced, independent self-starter environment

Seattle, Washington

-Managed and retained 3,800 accounts that generated $6 million in retention and upsold annual revenue -Consecutive team leading average of 96% retention rate with all annual accounts during tenure-Created and coordinated exclusive annual events tailored for increased customer engagement and satisfaction -Tasked with conducting interviews for vacant Director of Retention position, whom would oversee and manage team of account managers

Sacramento, California

Responded to inbound inquiries to serve 600,000 customers in the greater Sacramento county ● Attention to detail while managing confidential customer information ● Diverse customer population, with escalated problem solving skills needed to assist customers

Sacramento, Ca

Sacramento, California Area

Kinesiology And Exercise Science

Associate Of Arts (A.A.), Multi-/Interdisciplinary Studies, General