Christopher Le Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Critical Skills:• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.• Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.• Increased focus on coaching and capability uplift of new and existing case managers including reviewing decisions for Non-DA holders within team• LICOP and Initial Assessment SME/Champion• Exceptional and empathetic ability in managing sensitive conversations, putting myself in our customer's circumstances and reaching mutual beneficial outcomes• Proactively developing strategies to assist in the return to health and work for ill and injured customers• Ongoing stakeholder management, including escalation prevention and incident resolutions. Can work autonomously to make decisions and work with multi-disciplinary teams for best solutions. • Completion of McKinsey Data Literacy and Ability to Work Agile certificates• Currently completing Certificate 4 in Life Insurance, Foundation certificate completed.

Melbourne, Victoria, Australia

• Manage complex claims in the Corporate Division with major clients within public health, food services, facilities, and Victorian transport networks. Prior experiences with Commercial and small business client and customers.• Accountability over client premium management with proven track record in premium reductions• Results driven with demonstrated high standards in WorkSafe Return to Work and Back at Work measures • Have effectively developed and managed strategies to apply to complex claims and maintain sustainable RTW• Represented Allianz at ACCS and reviewed technical decisions within the guise of WorkSafe legislation• Development and coaching role within team to peers• Excellent communication with stakeholders internal and external to maintain strong relationships• Active member of the Allianz Events Committee • Completion of Return to Work Coordinator and Personal Injury Management qualifications• Certified Ergonomist (Rehab Management) and Floor Fire Warden training (GPT)

Melbourne, Victoria, Australia

• High performing manager; Awarded best NPS (Customer Service) Award 2016 across VICSAWA as well as best Multi-transaction award 2016. Nominated for Best Airport Retailer Award 2017• Full PNL accountability; Driving sales and ensuring profitability across stores up to and including sales, KPIs, wages and labour, Expenses, Shrinkage and waste• Responsible for highest dollar turning stores in the Vic West region• End to end recruitment from requisition to training and development of high performing teams that work toward key business strategies. Have facilitated in multiple recruitment drives as well as f2f interviews.• Execution daily operations and Inventory management including administrative support to field managers• Ensure all visual merchandising guidelines are adhered to by staff and stores• Strong communications skills to maintain high morale between stores, key stakeholders of business including centre management and executive and field teams.• Execute and manage replenishment orders to meet demand including liaising with internal and external parties regarding inventory to ensure effective inventory management• Role model business ideologies to be the best brand ambassadors