Christopher Lesenski Email & Phone Number

Waltham, Massachusetts, United States

• Provided leadership and deep subject matter expertise in mobile technologies, managing a portfolio of 25+ Mobile Managed Services customers, including Boston Children’s Hospital, CommonSpirit, and Centura, ensuring.
• Provided exemplary customer service, contributing to the renewal of multiple Managed Services contracts such as Atlantic Health, Essentia Health, and The University of Vermont Medical Center
• Embraced the Clinical team to ensure implementations are led with optimal and efficient clinical workflows
• Lead onsite Health Checks and assessments, fostering strong customer relationships and understanding of the customers business needs and workflow requirements – receiving positive customer feedback
• Managed customer escalations, ensuring prompt resolution and maintaining positive customer relationships
• Established a cross-functional team that developed the Management Services Lifecycle methodology in use today, demonstrating effective collaboration across teams and ensuring accountability for deliverables

Greater Boston

• Established and operationalized a 4-member team to deliver comprehensive support for a new Mobile Device Support group, benefiting over 15,000 users and managing 12,000+ mobile endpoints
• Maintained operational excellence in Service Management by resolving incidents and requests within 24 hours, reducing customer wait times by up to 80%
• Collaborated with InfoSec to enhance security across the mobile fleet by implementing a mobile device patch management strategy using Imprivata MAM (GroundControl)
• Led a multimillion-dollar implementation of Imprivata MAM (GroundControl), integrating a shared-device model with 3,500+ iPhones for clinical workflows utilizing TigerConnect (Clinical Communications), Epic Rover.
• Deployed 3,500 clinical mobile devices with AT&T FirstNet for high-availability connectivity
• Developed a 100% unified user experience across the mobile fleet as 3 hospitals converge as a single system, deploying a new SSID for wireless connectivity, unified configuration profiles, and SSO with Entra ID

Boston, Massachusetts, United States

• Streamlined corporate device deployment processes across 3 hospitals using Apple Enterprise programs reducing deployment time by 85-90%
• Implemented Per-App VPN to provide mobile users with highly secured access to enterprise apps and data
• Strengthened wireless security with 802.1x across all sites, implementing certificate-based authentication with EAP-TLS and Aruba ClearPass
• Built corporate and BYOD support for macOS across the enterprise using Workspace ONE UEM
• Led a 5-member Server Support Team; supporting 3 Data Centers, 1,100+ Windows Servers, data backup infrastructure, Dell storage, spanning 2 vCenter environments
• Facilitated a migration of 800+ servers when relocating the on-prem Data Center to a new co-location

Boston, Massachusetts, United States

Hingham, Massachusetts

• Enterprise Mobile Support team Lead and AirWatch Administrator - Building SOPs, training, deploying apps/content and providing support for 4,000+ corporate, retail and BYOD devices.
• Facilitated an AirWatch MDM implementation, introducing 3,500+ iOS devices into Talbots retail.
• Monitor and support 400+ virtual servers with vSphere and Hyper-V across multiple facilities.
• Manage application-level services such as AirWatch, Acronis, SCCM, Exchange.

Hingham, MA

• Engaged white-glove support for 50+ corporate executives, on-premise and remote.
• Lead executive-level events including corporate Town Hall, connecting multiple remote sites with telepresence, webinar and teleconference services.
• Implemented a solution for managing the corporate macOS environment using MDM services.
• Provided training and support for Cisco telepresence; models SX10, SX20 and MX300.

Hingham, MA

• Provided frontline customer support for all Genius Bar services.
• Utilized methodical troubleshooting to perform repairs on current supported Apple systems.
• Managed repair workflow, repair prioritization, case management and parts management.
• Maintained a clean, well organized, efficient and ESD safe repair environment.

Hingham, MA

• Triaged and repaired all iPhone, iPad, iPod Touch mobile devices.
• Performed data migrations services; Mac to Mac, PC to Mac.
• Conducted personalized One to One training sessions.
• Mentored and trained new employees.

Hanover, MA

• Managed the implementation process and team for new enterprise-level accounts.
• Designed and executed a streamlined implementation process.
• Facilitated complex platform integrations using APIs and web services.
• Conducted product training to clients for deliverables.

Hanover, MA

• Provisioned accounts, workstations and conducted technical training programs for employees.
• Deployed and managed VoIP telecommunications for corporate offices and remote users.
• Managed all hosted services; Exchange, Google Apps and AWS.
• Supported network integration for mobile devices; iPhone and iPad.
• Designed custom branded portals for clients such as Walmart, NBAA, Nielsen and BNA.

Greenfield, MA

• Supported 2,500+ multi-platform endpoints and printers across 9 facilities
• Designed and executed a Novell to Microsoft Active Directory migration
• Designed and deployed an infrastructure upgrade including L2/L3 switches, routers, and security appliances
• Managed an Active Directory Forest (with Microsoft SUS), Users, NTFS Permissions, and Group Policies
• Automated routine backups of user data, application data, and servers
• Built vendor relationships through hardware and managed service engagements

Greenfield, MA