Christopher Lesenski Email & Phone Number

Waltham, Massachusetts, United States

• Provided leadership and deep subject matter expertise in mobile technologies, managing a portfolio of 25+ Mobile Managed Services customers, including Boston Children’s Hospital, CommonSpirit, and Centura, ensuring delivery of commitments, successful implementations, and long-term customer relationships• Provided exemplary customer service, contributing to the renewal of multiple Managed Services contracts such as Atlantic Health, Essentia Health, and The University of Vermont Medical Center• Embraced the Clinical team to ensure implementations are led with optimal and efficient clinical workflows • Lead onsite Health Checks and assessments, fostering strong customer relationships and understanding of the customers business needs and workflow requirements – receiving positive customer feedback• Managed customer escalations, ensuring prompt resolution and maintaining positive customer relationships• Established a cross-functional team that developed the Management Services Lifecycle methodology in use today, demonstrating effective collaboration across teams and ensuring accountability for deliverables• Redistributed resources across all mobile projects to align regionally and assigned a secondary resource (Managed Services Engineer) to each account to enhance team redundancy• Trained and mentored 5+ new Managed Services team members, enhancing team capabilities and knowledge

Greater Boston

• Established and operationalized a 4-member team to deliver comprehensive support for a new Mobile Device Support group, benefiting over 15,000 users and managing 12,000+ mobile endpoints• Maintained operational excellence in Service Management by resolving incidents and requests within 24 hours, reducing customer wait times by up to 80%• Collaborated with InfoSec to enhance security across the mobile fleet by implementing a mobile device patch management strategy using Imprivata MAM (GroundControl)• Led a multimillion-dollar implementation of Imprivata MAM (GroundControl), integrating a shared-device model with 3,500+ iPhones for clinical workflows utilizing TigerConnect (Clinical Communications), Epic Rover, Haiku, and Canto – an additional 1,000 iPads were deployed to enhance the patient experience by enabling interaction with the care team via MyChart Bedside, entertainment options, and smart room controls• Deployed 3,500 clinical mobile devices with AT&T FirstNet for high-availability connectivity• Developed a 100% unified user experience across the mobile fleet as 3 hospitals converge as a single system, deploying a new SSID for wireless connectivity, unified configuration profiles, and SSO with Entra ID

Boston, Massachusetts, United States

• Streamlined corporate device deployment processes across 3 hospitals using Apple Enterprise programs reducing deployment time by 85-90%• Implemented Per-App VPN to provide mobile users with highly secured access to enterprise apps and data• Strengthened wireless security with 802.1x across all sites, implementing certificate-based authentication with EAP-TLS and Aruba ClearPass• Built corporate and BYOD support for macOS across the enterprise using Workspace ONE UEM• Led a 5-member Server Support Team; supporting 3 Data Centers, 1,100+ Windows Servers, data backup infrastructure, Dell storage, spanning 2 vCenter environments• Facilitated a migration of 800+ servers when relocating the on-prem Data Center to a new co-location

Boston, Massachusetts, United States

Hingham, Massachusetts

• Enterprise Mobile Support team Lead and AirWatch Administrator - Building SOPs, training, deploying apps/content and providing support for 4,000+ corporate, retail and BYOD devices.• Facilitated an AirWatch MDM implementation, introducing 3,500+ iOS devices into Talbots retail.• Monitor and support 400+ virtual servers with vSphere and Hyper-V across multiple facilities.• Manage application-level services such as AirWatch, Acronis, SCCM, Exchange.

Hingham, Ma

• Engaged white-glove support for 50+ corporate executives, on-premise and remote.• Lead executive-level events including corporate Town Hall, connecting multiple remote sites with telepresence, webinar and teleconference services.• Implemented a solution for managing the corporate macOS environment using MDM services.• Provided training and support for Cisco telepresence; models SX10, SX20 and MX300.

Hingham, Ma

• Provided frontline customer support for all Genius Bar services.• Utilized methodical troubleshooting to perform repairs on current supported Apple systems.• Managed repair workflow, repair prioritization, case management and parts management.• Maintained a clean, well organized, efficient and ESD safe repair environment.

Hingham, Ma

• Triaged and repaired all iPhone, iPad, iPod Touch mobile devices.• Performed data migrations services; Mac to Mac, PC to Mac.• Conducted personalized One to One training sessions.• Mentored and trained new employees.

Hanover, Ma

• Managed the implementation process and team for new enterprise-level accounts.• Designed and executed a streamlined implementation process.• Facilitated complex platform integrations using APIs and web services.• Conducted product training to clients for deliverables.

Hanover, Ma

• Provisioned accounts, workstations and conducted technical training programs for employees.• Deployed and managed VoIP telecommunications for corporate offices and remote users.• Managed all hosted services; Exchange, Google Apps and AWS.• Supported network integration for mobile devices; iPhone and iPad.• Designed custom branded portals for clients such as Walmart, NBAA, Nielsen and BNA.

Greenfield, Ma

• Supported 2,500+ multi-platform endpoints and printers across 9 facilities• Designed and executed a Novell to Microsoft Active Directory migration• Designed and deployed an infrastructure upgrade including L2/L3 switches, routers, and security appliances• Managed an Active Directory Forest (with Microsoft SUS), Users, NTFS Permissions, and Group Policies• Automated routine backups of user data, application data, and servers• Built vendor relationships through hardware and managed service engagements• Maintained infrastructure documentation and asset inventory• Served as a Tier-3 escalation point for support across the team

Greenfield, Ma