Christopher Hughes Email & Phone Number

Little Rock, Ar, Us

Irving, Texas, United States

➤ Team Leadership & Supervision | Revenue & EBITDA Growth | Operations, Process & Service Excellence➤ Met 8 out of 10 Organizational Goals | Surpassed Goals by Triple Digit Percentage in 2021➣ Earned progressive responsibilities and promotion based on stellar performance in previous Regional Vice President role – drove profitable, productive and efficient retail operations, while boosting bottom-lines.➣ Rolled out the newest mobile banking solution, Porte (flagship mobile banking product), garnering several thousand USD in transaction charges and fees.➣ Improved customer experience by positioning banking needs in the convenience of a mobile device.➣ Introduced Service Channel, for facility tracking, resulting in better management and visibility of store related facilities issues.➣ Saved document management costs by persuasively and influentially (re)negotiating vendor contracts – dramatically improved service efficiency and levels.➣ Played a pivotal role in compiling field inputs to the business process and design of new payroll management system.➣ Crafted retail store playbook to build trust with today’s shoppers, while driving growth through product, price, place, and promotion planning and execution tactics.

Irving, Texas, United States

➤ Multi-Million Dollar P&L Management | Annual Revenue Growth | Retail Business Operations➤ Oversight across 56 locations in Arkansas, Tennessee, Oklahoma, and Louisiana.➣ Led a team of 12 District Managers, assuming full P&L responsibility, while managing finance and strategy to meet operational goals and profit lines.➣ Selected by CEO / COO / DVPs to lead the re-architecture of our business model in 2012. Co-developed a new model (known as Pilot) with marketing and launched it in 38 stores in July 2012.➣ Accomplished organizational objectives, through strategic sales planning and forecasting, executing business development initiatives, empowering leaders and harnessing profit driven talents.➣ Coached, guided and mentored new Regional Vice Presidents on all aspects of business operations management as well as thorough preparation for quarterly business review.➣ Led development of competitive analysis and gathered product / marketplace feedback. Partnered in site selection.➣ Worked closely with the Regional Human Resource Manager to create development plans for District Managers and Center Manager Team.➣ Provided weekly and quarterly business updates to COO and CEO.➣ Overhauled new customer outreach and lending processes in 2014 to improve instore loan repayment margins of new lending customers – since 2014 have improved new customer in store loan repayment.➣ Rolled out the LA Title Loan in 2011, the company’s best title loan product launch and surpassed projected title loan originations by triple digit percentage.➣ Earned Regional Vice President of the Year award based on rankings in operational goals and overall contribution to plan, beating revenue plan by double digit percentage. ➣ Led the #1 Region in Customer Experience Satisfaction index. ➣ Ranked #1 in Internal Gallup poll among 16 peers evaluating their colleagues’ individual contributions, metric performance, and business acumen.

Little Rock, Arkansas Area

➤ Team Leadership & Supervision | Revenue & EBITDA Growth | Retail Operations Management➤ Achieved District Manager of the Month 5 times | Process & Service Excellence➣ Managed a full gamut of retail operations, along with staffing and training for 18 facilities, overseeing 36 direct reports including 18 Center Managers and 18 Customer Service Reps. ➣ Championed leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can strengthen the leadership bench for the future.➣ Ensured compliance with complex local, state, and federal regulations in the retail banking industry. ➣ Served as liaison between Cash Management, Collections, Loss Prevention and Marketing.➣ Surpassed budgeted revenue by double digit percentage.➣ Increased the district’s annual contribution to the March of Dimes campaign by triple digit percentage.➣ Successfully integrated 4 in-lobby tax preparation stations, exceeding the district’s tax plan.

Little Rock, Arkansas Area

➤ Multi-Million Dollar P&L Management | Annual Revenue Growth | Retail Business Operations➣ Managed staffing for 15 storefronts and 2 home delivery routes generating multi-million dollar annual revenues. ➣ Served as liaison between production, finance, and customer service. Recommended marketing strategies based on local demographics.➣ Established avenues of routine correspondence to assess and monitor customer satisfaction.➣ Developed and executed corporate response to the state-imposed luxury service tax, an industry first.