Christopher Hughes Email & Phone Number

📧 christopherlhughes001@gmail.com 📲 501.258.1166 ➤ Multi-Cultural Team Leadership | Multi-Million Dollar P&L | Turnaround Management➤ Ranked #1 Region in Customer Experience Satisfaction | People & Capability Builder➣ Excellence Sphere: Characterized as a driven, results oriented professional, Christopher (Chris) L. Hughes drives profitable business growth, performance improvement and sustainable change across retail organizations, while balancing shareholder interests with long term organizational vitality. He is an unstoppable implementer who discovers untapped possibilities, leads teams to bold action, and motivates them to deliver next level results.➣ Trusted Business Partner: Often approached during pivotal, high stakes situations, Chris is known as a “Can Do” asset for the organization. He was chosen by the executive leadership team comprised of CEO, COO and DVPs to lead the re-architecture of business model across a 38 store pilot in 2012, yielding double digit percentage growth in loan originations. Chris also mentored new Regional VP’s on all aspects of business operations management as well as thorough preparation for quarterly business review. ➣ Customer Champion: Always placing customer as the first priority, Chris developed retail store playbook to build trust with today’s shoppers, while driving growth through product, price, place, and promotion planning and execution tactics. In 2014, he overhauled new customer outreach and lending processes, thus improving instore loan repayment margins of new lending customers.➣ Retail Operations Strategist: As a forward-thinking leader, Chris seamlessly aligns strategy with operations, while providing the guidance to district managers and store teams to succeed in business, customer satisfaction, retail operations and brand goals. Furthermore, he is able to shift direction and adapt to changing priorities to address operational challenges and business model changes. ➣ New Product Launch: Chris orchestrated operational roll out of Porte (flagship mobile banking product), garnering several thousands in transaction charges and fees. He is also credited with implementing Service Channel, a platform to streamline reporting, tracking and resolution of facility issues.➣ People Management: Overall, Chris is recognized as a strategic team leader, with the ability to deliver tough messages to key internal stakeholders with varying and or conflicting goals and is able to influence a unified decision that benefits the organization.

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  University Of Arkansas At Little Rock

  Political Science And Government