Act in the role of project lead and/or individual contributor to develop desktop procedures, training documentation and on-line help.Conduct problem solving resolution and decision making sessions for moderate to complex issues and projects.

Plan, develop, test and implement learning solutions (online, blended and instructor-led) using various web technologies.Support, maintain and enhance existing eLearning technologies.Communicate with management on an ongoing basis to continuously shape the department’s eLearning strategies to align with the overall business goals.Coach/mentor and support designers and developers.Analyzed, evaluated and implemented a Learning Content Management System (LCMS). Developed standards for LCMS utilization. Creating forms and templates using web technologies to allow for content reuse, empower designers to create content and allow developers to on focus true development.Develop and provide support for various SharePoint sites.Manage vendor relationships and QA test externally developed content to ensure compatability with LMS.

Participated in the analysis, evaluation of video streaming solutions and established working relationships with various of ISG to implement the new video streaming technology.Created a Flash based interactions library to improve the interactivity of online courses.Applied SCORM technology to existing courses to allow for capable interaction and tracking when utilizing SCORM compliant LMS.Worked with designers and subject matter experts to re-design new hire core curriculum courses.

Designed, developed, and implemented an XML-based template, significantly improving online course development efficiencies.Wrote departmental standards for online course development.Redesigned departmental web sites to improve maintenance efficiencies and end user interaction with the web site.Trained internal clients and Training staff on web site design and Intranet standards and process workflows.

Involved in the process to bring in-house an assessment/survey solution for online and instructor led learning.Applied instructional design and content development skills to produce training interventions both online and instructor-led.Assisted in the development and maintenance of a departmental web site for employees to access training solutions and other departmental information.Delivered instructor led courses on a variety of Office Tools ranging from introductory to advanced skill levels.

Developed skills in technical writing, training, instructional design, and course development.Presented multilevel classroom courses to end users with varying levels of skills, knowledge, and abilities.Designed curriculum and delivered courses on custom in-house software.Provided help desk and second level desktop support on both off the shelf and proprietary software.