Stephanie Hall Email & Phone Number

Camp Hill, Pennsylvania

North Wales, Pa

- Customer facing liaison between the company and its clients. Ensuring a high level of customer satisfaction and exceeding customer expectations by assessing their needs, matching customer requirements, and implementing program management procedures. - Handle all aspects of the customer account. Evaluate projects requirements, resource allocation, customer communications, as well as monitoring crucial delivery dependencies, defining execution strategies and business continuity… Show more - Customer facing liaison between the company and its clients. Ensuring a high level of customer satisfaction and exceeding customer expectations by assessing their needs, matching customer requirements, and implementing program management procedures. - Handle all aspects of the customer account. Evaluate projects requirements, resource allocation, customer communications, as well as monitoring crucial delivery dependencies, defining execution strategies and business continuity. Administered changes in project scope and revised project plans to meet changing needs. Identified critical roadblocks and risks, and recommended contingency plans and constructive suggestions for change. - Effectively facilitate meetings (monthly and QBRs), develop account plans, and deliver proposals. - Supervise daily production to ensure we are meeting the contracted SLA for all clients. Promptly escalate issues to ensure that unresolved problems don't result in customer dissatisfaction and/or damage to the company’s reputation. - Go-to person for handling problem accounts and disgruntled clients- Critical resource in managing PCRs and SOWs for new/existing clients by identifying requirements accurately estimating technical resource hours.- Reduce time and costs and increase efficiency by introducing new accounting procedures.- Analyze various reports surrounding the metrics of the Production Team: quotas, monthly forecasts and account status reports. - Manage numerous multimillion dollar high level accounts; worth more than $10M in annual sales.- Achieved increase in revenue from $650K to $1.040M by playing an essential role in acquisitions and contract renewals. Show less

Mt. Laurel, Nj

- Achieved sales quota through implementing creative sales strategies, performing extensive customer needs analyses and site surveys, proposals, presentations, and product demonstrations. - Retained and grew current accounts and gained new market share, through the development of new accounts, in my territory.- Aggressively pursued competitive accounts; differentiated Xerox from competitors. - Managed entire sales cycle across customer accounts, engaged specialists, as needed. -… Show more - Achieved sales quota through implementing creative sales strategies, performing extensive customer needs analyses and site surveys, proposals, presentations, and product demonstrations. - Retained and grew current accounts and gained new market share, through the development of new accounts, in my territory.- Aggressively pursued competitive accounts; differentiated Xerox from competitors. - Managed entire sales cycle across customer accounts, engaged specialists, as needed. - Proposed and closed sales that achieved total revenue growth, profit and customer satisfaction plans.- Completed four weeks of extensive e-learning, in field, and hands-on training; continued training throughout sales career. Show less

- Effectively managed a profitable department which met forecasted goals by at least 85% every month. - Conceptualized, developed, and rolled out a “quality control procedure” which resulted in 100% efficiency and monthly bonuses. - Workflow Coordinator: Responsible for coordinating and managing all incoming, outgoing, intercompany, and third party projects for each department; graphics, production, and EDD. - Initiated and defined E-Discovery projects using CRM software. -… Show more - Effectively managed a profitable department which met forecasted goals by at least 85% every month. - Conceptualized, developed, and rolled out a “quality control procedure” which resulted in 100% efficiency and monthly bonuses. - Workflow Coordinator: Responsible for coordinating and managing all incoming, outgoing, intercompany, and third party projects for each department; graphics, production, and EDD. - Initiated and defined E-Discovery projects using CRM software. - Project Manager: planned, scheduled, coordinated, and controlled project objectives with internal and external clients. Monitored workflow to ensure jobs were completed according to client specifications and deadline dates from start to finish; at the lowest possible production cost. Liaison for project planning and updates. Responsible for coping with stressful situations in a positive manner to resolve any issues between operations and clients. -Site Manager: Developed production employees by coaching and counseling. Hired and cross-trained for numerous departments. Managed shift changes; completed necessary paperwork required to ensure each shift was compliant to HIPPA laws. Ordered supplies for the entire shop while achieving cost efficiency by ensuring supplies were at the appropriate percentage of COG. Show less

Hired as Sales Associate and subsequently promoted to Production Specialist based on excellent performance. Responsible for daily operations of profitable retail copy center. Promote services to new and established clients.Develop innovative techniques which helped meet monthly sales quotas. Implemented a series of promotional and marketing initiatives which increased sales.Supervise seven associates.Train and evaluate all associates on selling skills and product knowledge

Bachelors Of Science, Business Management

Activities and Societies: Delta Sigma Theta

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 3.2