GrubMarket delivers farm to fresh delights right to your door.

Coin is a mobile payments solution to simplify your life. Access all your credit, debit, gift and loyalty cards in one convenient device.* Built and scaled an 12/7 thirty person local and remote support team through four product launches, including iOS and Android applications, beta and GA hardware releases.* Sourced and implemented multi-channel support tools: ticketing systems, email and phone cloud solutions, internal and customer-facing content, diagnostics and… Show more Coin is a mobile payments solution to simplify your life. Access all your credit, debit, gift and loyalty cards in one convenient device.* Built and scaled an 12/7 thirty person local and remote support team through four product launches, including iOS and Android applications, beta and GA hardware releases.* Sourced and implemented multi-channel support tools: ticketing systems, email and phone cloud solutions, internal and customer-facing content, diagnostics and reporting.* Developed, implemented and managed quality assurance processes for the support team, maintaining a 90% positive customer satisfaction rating (as measured by Zendesk) through a pre-order campaign, beta and launch.* Full responsibility for business partner assessment, negotiation, selection and onboarding.* Full budget responsibility. Show less

Cloud Engines brings unlimited cloud storage to the consumer and SOHO market with ease and minimal cost. As the 3rd employee, I brought my brand management and operational experience to my roles as Director of eCommerce, Director of Customer Outreach and Engagement, and Director of Support.• Drove user traffic to corporate site, grew base to over one million users. • Leveraged social channels to promote retail partnerships and e-commerce campaigns through user… Show more Cloud Engines brings unlimited cloud storage to the consumer and SOHO market with ease and minimal cost. As the 3rd employee, I brought my brand management and operational experience to my roles as Director of eCommerce, Director of Customer Outreach and Engagement, and Director of Support.• Drove user traffic to corporate site, grew base to over one million users. • Leveraged social channels to promote retail partnerships and e-commerce campaigns through user engagement.• Implemented Subscription and Retail E-Commerce Solutions to resolve technical conflicts with shopping cart, fulfillment, operations and accounting requirements while simultaneously increasing margin.• Developed reporting dashboards to capture user statistics, product and subscription sales, promotion and partner success metrics, and channel evaluation. Show less

• Guided the Customer Support department through the seven product launches, including branded and OEM devices, and cloud services.• Built high-quality content for publicly facing support center, reducing inbound support traffic and creating a positive community experience.• Developed voice for publicly facing channels including Facebook, Twitter, company blog and forums. Increased Facebook likes by a factor of 5X.• Developed, implemented and managed quality assurance… Show more • Guided the Customer Support department through the seven product launches, including branded and OEM devices, and cloud services.• Built high-quality content for publicly facing support center, reducing inbound support traffic and creating a positive community experience.• Developed voice for publicly facing channels including Facebook, Twitter, company blog and forums. Increased Facebook likes by a factor of 5X.• Developed, implemented and managed quality assurance processes for Customer Support.• Led the off-shoring process for customer support, reducing expenses while expanding localization: reduced per employee salary by 25%, expanded native language support in Japan and non-English speaking locales. Show less

A.B. Fits is the first specialty retailer to establish the premium and contemporary denim market in San Francisco. As Managing Partner, I created and built a vibrant high-touch experience, and drove all aspects of the business from Planning to Sales & Marketing and Operations. In 2008 I sold the business and it continues as an ongoing concern.• Full P&L and Balance Sheet responsibility.• Grew long-term revenue 12X with an average yearly growth of 25%.• Increased gross… Show more A.B. Fits is the first specialty retailer to establish the premium and contemporary denim market in San Francisco. As Managing Partner, I created and built a vibrant high-touch experience, and drove all aspects of the business from Planning to Sales & Marketing and Operations. In 2008 I sold the business and it continues as an ongoing concern.• Full P&L and Balance Sheet responsibility.• Grew long-term revenue 12X with an average yearly growth of 25%.• Increased gross margin to 58% and operating margin to 45%.• Increased sales 4.5X to $600/sq ft/year.• Consistently explored new marketing technologies to drive new customer sales, including Banner Ads, Newsletters, eBay Sales, and Keyword Search.• Launched e-mail campaigns with personalized offers to reinforce customer loyalty. Used click-through and promotional redemptions as tracking tools for gathering customer trends and metrics.• Increased brand awareness and customer loyalty by developing private label clothing, and collaborating with designers to develop exclusive co-branded merchandise. Show less

• Wholly owned annual inventory budget of $800K.• Drove sales efficiency using continual evaluation of merchandise categories and adjusting inventory budgets.• Effectively negotiated terms for vendor merchandise.

• Recruited and hired key sales staff to serve a fast-paced high-touch store culture.• Created career development program for managerial promotion: retained managerial staff 4 years on average, 25% longer than the median average.• Full responsibility for sourcing, deployment and maintenance of network architecture and mission critical software.