Christopher Luckett Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky, United States

• Supervise and mobilize high-quality performance from more than 20 remote and local team members tasked with Client Engagement functions such as Success, Performance, Relationships, Project Management, etc.
• Analyze the attainment of teams’ financial performance and key performance indicators through the preparation and presentation of data analytics.
• Cultivate positive relationships with clients to boost retention and development by ensuring optimal customer experiences. Maintained highest Net Promoter Scores year after year.
• Continuously enhance client success, performance, and vendor integration by developing and implementing strategic plans.
• Foster an ideal client environment by providing guidance and client-facing support as needed.
• Oversee financial models created to determine client risk and profit margins in support of Client Engagement.

Louisville, Kentucky Area

• Guided a team of eight local and remote project managers for a combined 60 to 70 concurrent customers, empowering them to effectively navigate programs and projects.
• Planned and executed short- and long-term strategic initiatives focused on relationship management, partnerships, revenue forecasting, solutions implementations, and procurement.
• Enabled optimal initial project launch periods by adeptly liaising among client and project teams.
• Facilitated all project management processes, including timeline and resource management, risk analysis and revenue analysis.KEY ACHIEVEMENTS
• Managed team installing more than $970,000 in equipment and contributing $1.8 million in net new circuit, networking, voice, and call center services revenue in 2021.
• Realized a 65% reduction in platform build time and a 50% reduction in transferring of telephone numbers between domestic carriers through the deployment of enhanced efficiency workflow interfaces.

Louisville, Kentucky Area

• Built and nurtured a client base through cold prospecting in person and via phone.
• Identified and established appointments with key business owners and decision makers by working through gatekeepers.
• Communicated critical information to business owners, decision makers, and influencers through in-person and digital methods.
• Developed and maintained a robust network of referral partners.

Louisville, Kentucky Area

• Built and nurtured a client base through cold prospecting in person and via phone.
• Identified and established appointments with key business owners and decision makers by working through gatekeepers.
• Communicated critical information to business owners, decision makers, and influencers through in-person and digital methods.
• Developed and maintained a robust network of referral partners.

Louisville, KY

• Managing and coordinating the efforts of 4 employees and multiple vendors.
• Providing objective employee performance reviews with guidance for further personal development.
• Coordinating overhaul of network infrastructure for 10 branch locations and transition to MPLS WAN.
• Coordinating implementation of Cloud-based VoIP phone system.
• Implementation of Resilient Data Backup Strategy.
• Optimizing Virtual Infrastructure and Microsoft Exchange Implementation.

Versailles, KY

• Developing and managing adherence to the Bank’s IT goals, policies, and procedures to lay the foundation for a forward focused and swiftly reacting Information Technology Department.
• Analyzing the Bank’s long-term goals and formulating a strategic IT Roadmap to provide the necessary services to facilitate each department’s efforts in completing its objectives.o This strategy allowed the Bank to.
• Developing and adhering to a strict annual budget ranging from $300k to $500k.
• Reducing IT spending while increasing IT service benefits.o Implementing a robust virtual infrastructure.o Aggressively negotiating vendor service, support, and purchase contracts.
• Managing and coordinating the efforts of 2 employees and multiple vendors.
• Developing skills of department staff to utilize information systems improving their efficiency.

Louisville, Kentucky Area

• Business Systems Analysiso Defining Business Client Requirements & Translating into Development Specificationso Coaching Business Users in Application Usage, Capabilities, & Back-End Systems Processing
• Project / Vendor Managemento Defining Branded Consumer Program Websites’ Requirements for vendor development
• Administration & Developmento Quality Assurance Testing of Club/Bar Consumer Touch-point Device & Applicationo Providing Platform for Captured Consumer Marketing Data to be Shared by Multiple Strategic Consumer-Driven.

Bachelor'S, Computer Information Systems & Finance

Activities and Societies: Order of Omega, Tau Kappa Epsilon

Education record