Lead the development and implementation of the global RingCentral workplace strategy, with the goal of creating the best experience for all RingCentral employees and guests.Deliver best-in-class workplace services to deliver connection, collaboration, and growth to our diverse employees.Develop and implement an inspirational and flexible workplace strategy that enables RingCentral to maximize its hybrid workplace environment and secure buy-in from internal stakeholders.Oversee a… Show more Lead the development and implementation of the global RingCentral workplace strategy, with the goal of creating the best experience for all RingCentral employees and guests.Deliver best-in-class workplace services to deliver connection, collaboration, and growth to our diverse employees.Develop and implement an inspirational and flexible workplace strategy that enables RingCentral to maximize its hybrid workplace environment and secure buy-in from internal stakeholders.Oversee a cost-effective workplace experience program to provide the services, amenities and tools to drive employee productivity and engagement.Serve as a change agent to drive workplace transformation and adoption of new ways of working. Team ManagementLead a cross-functional team responsible for the end-to-end management of the workplace lifecycle, including occupancy / space management, and food programs.Grow the existing global workplace organization with the capabilities, skills and behaviors needed to deliver on our workplace vision.Oversee operations required to support all global RingCentral workplaces, including financial analysis and business planning, data and reporting, and key performance metrics.Stakeholder EngagementDevelop and implement industry leading practices and data informed recommendations to RingCentral executives to drive decision-making.Collaborate with internal stakeholders (i.e., People, Facilities,, Finance, Communications, IT and other corporate functions) to facilitate the planning and delivery of an integrated employee experience across all touch points.Understand the unique needs of each work location and geography; balance consistent workplace strategy with business needs and cultural norms.Advance and manage a process of gathering employee sentiment / feedback to continuously evolve the workplace program. Show less

Comprehensive Facilities and Workplace Management: Spearheaded the day-to-day management of Twilio’s Denver office, ensuring a seamless, efficient, and safe workplace environment for employees. Directed all facilities-related operations, including janitorial services, HVAC maintenance, food services, and general office upkeep, ensuring compliance with company standards and regulatory requirements.Vendor and Contractor Management: Led all vendor management activities, overseeing… Show more Comprehensive Facilities and Workplace Management: Spearheaded the day-to-day management of Twilio’s Denver office, ensuring a seamless, efficient, and safe workplace environment for employees. Directed all facilities-related operations, including janitorial services, HVAC maintenance, food services, and general office upkeep, ensuring compliance with company standards and regulatory requirements.Vendor and Contractor Management: Led all vendor management activities, overseeing contracts and service agreements for multiple vendors, including cleaning crews, maintenance technicians, and external food service providers. Office Buildouts and Space Optimization: Managed office layout design, space utilization, and seating assignments, ensuring optimal use of available space to accommodate a hybrid workforce. Collaborated with architects and design firms to implement office design upgrades and construction projects.Budgeting and Financial Oversight: Managed the annual operational and capital budgets for the Denver office. Tracked spending, reviewed financial variances, and identified cost-saving opportunities while maintaining high-quality services.Sustainability and Innovation: Played an instrumental role in supporting Twilio’s sustainability initiatives by implementing energy-efficient practices, waste reduction programs, and sustainable sourcing for office supplies and materials.Workplace Experience Improvement: Focused on delivering a superior employee experience by curating a workspace that promoted collaboration, creativity, and productivity. Conducted employee surveys and feedback sessions to continuously improve workplace services.Key Achievements:Operational Efficiency Gains: Reduced overall operating expenses by 15% through the implementation of process improvements, vendor renegotiations, and energy-saving initiatives, contributing to Twilio’s sustainability goals. Show less

Portfolio Management: Spearheaded the expansion and optimization of Segment's global real estate portfolio across key markets in the Americas and EMEA. Managed the acquisition, leasing, and disposition of high-profile properties, ensuring optimal site selection, lease terms, and cost efficiency. Oversaw a portfolio that included over 500,000 sq. ft. of office space, with strategic planning for expansion and contraction.Lease Negotiations: Negotiated and closed over 50 commercial real… Show more Portfolio Management: Spearheaded the expansion and optimization of Segment's global real estate portfolio across key markets in the Americas and EMEA. Managed the acquisition, leasing, and disposition of high-profile properties, ensuring optimal site selection, lease terms, and cost efficiency. Oversaw a portfolio that included over 500,000 sq. ft. of office space, with strategic planning for expansion and contraction.Lease Negotiations: Negotiated and closed over 50 commercial real estate leases, subleases, and renewals, delivering favorable terms that aligned with both short-term occupancy needs and long-term growth strategies. Reduced costs by identifying key negotiation leverage points, such as tenant improvement allowances, free rent periods, and maintenance clauses.Market Intelligence & Due Diligence: Conducted extensive market research and due diligence to identify emerging market opportunities. Collected and analyzed economic, demographic, and competitor data to provide leadership with actionable insights into potential locations and their long-term viability.Cross-Functional Leadership: Collaborated with cross-functional teams, including Finance, Legal, HR, and Workplace Operations, to ensure that transactions met the company's legal, financial, and operational requirements. Acted as a liaison between stakeholders, vendors, and brokers to secure optimal real estate solutions that balanced cost, efficiency, and employee experience.Strategic Dispositions & Subleasing: Developed and implemented strategies for divesting underutilized assets, subleasing surplus space, and minimizing lease liabilities. Successfully subleased 70% of office space post-acquisition, resulting in over $8.2M in savings over a five-year period. Worked closely with landlords, brokers, and internal teams to structure sublease agreements that maximized rent recovery. Show less

Full-Service Restaurant Operations Management: Directed the daily operations of a high-volume restaurant and bar, ensuring smooth execution of front-of-house and back-of-house activities. Supervised all aspects of service delivery, kitchen operations, food preparation, and customer interactions.Menu Development & Beverage Program: Partnered with local breweries and suppliers to curate a distinguished craft beverage menu featuring seasonal and regional selections. Designed and rolled out… Show more Full-Service Restaurant Operations Management: Directed the daily operations of a high-volume restaurant and bar, ensuring smooth execution of front-of-house and back-of-house activities. Supervised all aspects of service delivery, kitchen operations, food preparation, and customer interactions.Menu Development & Beverage Program: Partnered with local breweries and suppliers to curate a distinguished craft beverage menu featuring seasonal and regional selections. Designed and rolled out innovative food and drink pairings, driving a 20% increase in customer engagement and sales.Team Leadership & Development: Recruited, trained, and managed a team of over 20 staff, including servers, bartenders, kitchen staff, and management trainees. Fostered a positive work environment by promoting teamwork, professional development, and a customer-first mindset. Cost Control & Budget Management: Managed the restaurant's budget, focusing on controlling costs related to labor, food, and beverages. Implemented inventory management systems that reduced food and beverage waste by 15%. Event Planning & Community Engagement: Organized and hosted special events such as private parties, local community gatherings, and seasonal celebrations, leveraging the restaurant’s unique location and ambiance. Collaborated with local businesses and community leaders to increase visibility and drive new customer traffic. Revenue Growth & Profitability: Realized a 20% increase in overall sales by introducing new menu items, optimizing pricing strategies, and improving staff efficiency. Developed creative marketing initiatives, including themed nights, happy hours, and seasonal specials, which attracted a broader customer base and increased revenue streams.Vendor & Supplier Management: Built and maintained strong relationships with food and beverage vendors, ensuring timely and cost-effective delivery of high-quality products. Show less

Personalized Luxury Guest Services: Led a high-performing concierge team at one of Hawaii’s most prestigious 5-diamond resorts, delivering bespoke services to an elite clientele, including celebrities, international dignitaries, and high-net-worth individuals.Exclusive VIP and Diplomatic Services: Provided white-glove concierge services to VIPs, foreign dignitaries, and royalty, including Sheikhs and the Emperor of Japan. Facilitated complex requests, such as secure private… Show more Personalized Luxury Guest Services: Led a high-performing concierge team at one of Hawaii’s most prestigious 5-diamond resorts, delivering bespoke services to an elite clientele, including celebrities, international dignitaries, and high-net-worth individuals.Exclusive VIP and Diplomatic Services: Provided white-glove concierge services to VIPs, foreign dignitaries, and royalty, including Sheikhs and the Emperor of Japan. Facilitated complex requests, such as secure private transportation, exclusive access to restricted locations, and custom-designed itineraries for high-profile guests, maintaining utmost discretion and confidentiality. Managed all security clearances and coordinated with local authorities.Event Planning and Special Arrangements: Orchestrated high-profile events, private parties, and unique experiences for resort guests. Worked closely with the Food and Beverage, Banquet, and Event Planning teams to ensure flawless coordination and delivery of luxury events.Curating Unforgettable Experiences: Leveraged deep local knowledge and relationships with top vendors, tour operators, and exclusive venues to curate unique and memorable experiences for guests. This included arranging helicopter tours of Hawaii’s islands, private yacht charters.Team Leadership and Staff Development: Managed and trained a team of concierges and bell staff, ensuring they were well-equipped with the knowledge and skills to exceed guest expectations. Cultural Expertise and High-Level Problem Solving: Utilized deep cultural understanding to accommodate the needs and preferences of international guests, providing customized recommendations and services in alignment with various cultural customs and practices.Key Achievements:VIP Guest Relations: Successfully managed VIP guest services, including diplomatic and royal visits, ensuring zero security incidents and flawless execution of high-profile arrangements. Show less

Oversaw Payment Processing Operations: Managed the nightly operations of Check Processing and Automated Clearing House (ACH) systems, ensuring the accurate and timely settlement of transactions across multiple financial institutions. Directed daily workflows and led the team through complex payment cycles, maintaining operational excellence in high-pressure environments.Risk Mitigation and Compliance Management: Regularly reviewed reports, system alerts, and operational procedures to… Show more Oversaw Payment Processing Operations: Managed the nightly operations of Check Processing and Automated Clearing House (ACH) systems, ensuring the accurate and timely settlement of transactions across multiple financial institutions. Directed daily workflows and led the team through complex payment cycles, maintaining operational excellence in high-pressure environments.Risk Mitigation and Compliance Management: Regularly reviewed reports, system alerts, and operational procedures to proactively identify potential risks and mitigate operational vulnerabilities. Ensured compliance with regulatory, legal, and institutional policies, collaborating with auditors and risk management teams.Audit Coordination and Business Initiative Leadership: Led audits and business initiatives impacting payment operations, driving continuous improvements in process efficiency and control environments. Team Leadership: Directed a team of associates responsible for daily processing tasks, providing mentorship, guidance, and oversight to ensure high standards of efficiency, accuracy, and quality. Managed performance, provided training, and supported career development initiatives, contributing to a culture of continuous improvement and operational excellence.Operational Excellence: Coordinated the delegation of tasks and managed resource allocation to ensure seamless day-to-day operations. Monitored system performance and introduced enhancements to improve productivity and reduce error rates, resulting in consistently high operational accuracy and service levels.Key Achievements:Improved Operational Efficiency: Implemented process improvements and technology upgrades that enhanced transaction processing times, resulting in a 15% increase in nightly payment processing efficiency.Ensured Compliance and Risk Management: Consistently maintained a 100% compliance rate during internal and external audits, ensuring full adherence to all regulatory and legal standards. Show less