Christopher M. Email & Phone Number

New York, Ny, Us

Houston, Texas, United States

- Drove Revenue Growth: Managed 30+ small and mid-market tech client accounts, generating over $1M in revenue by delivering tailored SaaS solutions that maximized R&D tax credits.- Enhanced Client Success: Delivered $10M in cash credits to clients through effective claim preparation, building trust and long-term partnerships.- Reduced Client Churn: Maintained regular touchpoints with clients, identifying pain points and implementing solutions to improve satisfaction. - Solution-Oriented Consulting: Acted as a trusted advisor, integrating financial, engineering, and project data to streamline R&D tax credit claims, enabling clients to accelerate innovation and growth.

Ottawa, Ontario, Canada

- Co-founded JCM Ventures, a computer reseller, and played a pivotal role in its inception and growth, demonstrating entrepreneurial spirit and leadership.- Successfully managed all aspects of the business, including sales, operations, and customer relations, fostering a strong client base and driving revenue growth.- Negotiated and executed the sale of the business to a partner, showcasing adept negotiation skills and business acumen.

Toronto, Ontario, Canada

Improved Client Onboarding Efficiency: Partnered with project managers to streamline onboarding processes for commercial clients, reducing time from two weeks to 20 minutes. Automated pipelines improved engagement and increased revenue by $5M.Enhanced Reporting Systems: Designed and implemented scalable reporting systems using AWS technologies, including Lambda, CDK, DynamoDB, REST API, and TypeScript. Improved performance, reliability, and scalability for commercial clients.Cost Optimization: Developed a Python-based optimization algorithm that enhanced service responsiveness and cut operational costs by 50%.Streamlined Processes: Automated onboarding and feedback pipelines, achieving a 1,000% reduction in process time and increasing client engagement and satisfaction.

Kingston, Ontario, Canada

Collaborated with a team of four developers in developing a machine learning model to predict stock market trends. Learned techniques such as web scraping, programming neural networks, modelling stock indicators and applying the Kalman filter in machine learning. Worked collaboratively on creating an AI model which profiles banking customers. Utilized a classifier artificial neural network with the K-means result as a target. Modelled an improved k means clustering algorithm which can be updated with new data to improve accuracy.Achieved a 96 percent accurate model that classifies and ranks banking customers.

Ottawa, Canada Area

Automated the department tasks using python, and create interactive dashboards of department data using Microsoft Power Bi Worked on designing and assembling servers for the department. Worked onboard comprehensive projects in collaboration with colleagues using MS Teams.Learned to program and script in PowerShell as well as package and deploy software through Microsoft system center configuration manager.