Christopher Malon Email & Phone Number

United States

Manage and oversee account service delivery team operations to ensure products and services are delivered according to project schedule.Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts.

Collect, validate, analyze, and organize data into meaningful reports for management decision making as well as designing, developing, testing and deploying reports to provider networks and other end users for operational and strategic analysis.

Maintain, update, and support company’s Intranet. Responsible for data extract / query generations. Provided support for data warehouse processing. Create reports for data analysis. Create SSIS packages and schedule data exports. Recreated crystal reports to SSRS and migrated the stored procedures to new database. Migrated SSRS reports from Report Server.

Entry level developer working with Programmer Analysts and independently. Created and modified stored procedures in SQL server data base to be used in new reports and existing. Created new and redesigned reports for PEIA Face to Face application. Troubleshoot, updated, and maintained work requests for Face to Face application.

Provide assistance and technical support for Concord University faculty, staff, and students. Help train student workers in installing, troubleshooting, and maintaining hardware and software. Manage work request in workorder system with proper documentation and timely completion of work request. Set up computers, printers, and troubleshoot network.

Handled technical troubleshooting including system crashes, slow-downs and data recoveries. Engaged and tracked issues in a workorder system, with responsibility for the timely documentation, resolution and closure of workorders. Set up new computers and printers and also upgraded computers by determining the hardware and its performance.