Role: Create brand new UK wide Managed IT Services team as part of investment and expansion program. Build new partner relationships with key strategic suppliers and negotiate better terms with existing suppliers. Provide technical sales support and expertise and develop new and additional business. Provide Technical Account Management to key clients. Responsible for IT leadership and delivery within the company across multiple sites UK wide. Develop ongoing Service Delivery strategy; manage… Show more Role: Create brand new UK wide Managed IT Services team as part of investment and expansion program. Build new partner relationships with key strategic suppliers and negotiate better terms with existing suppliers. Provide technical sales support and expertise and develop new and additional business. Provide Technical Account Management to key clients. Responsible for IT leadership and delivery within the company across multiple sites UK wide. Develop ongoing Service Delivery strategy; manage and co-ordinate Service Desk operations for all IT Services customers and internal staff. Show less

Role: Establish a private IT consultancy firm from scratch; aligned towards contract work. Develop new business with net new customers, maximise sales and develop further business with existing customers. Coordinate two highly talented employees to deliver service desk function to SME companies. Steer efforts towards driving business growth by reselling Microsoft 365 and Fortinet solutions to key clients. Manage business accounts and all commercial aspects. Develop Fortinet product sales as a… Show more Role: Establish a private IT consultancy firm from scratch; aligned towards contract work. Develop new business with net new customers, maximise sales and develop further business with existing customers. Coordinate two highly talented employees to deliver service desk function to SME companies. Steer efforts towards driving business growth by reselling Microsoft 365 and Fortinet solutions to key clients. Manage business accounts and all commercial aspects. Develop Fortinet product sales as a reseller. Show less

Responsible for overseeing Service Delivery and Project Management teams.NOC operations including multiple hosted Unify PBX systems and Windows Servers.Very successfully designed, project managed and implemented MPLS network and new telephony system for a large UK multi-site haulage company. Fully delivered to 18 sites in 6 weeks. On time and under budget.Delivered many individual WAN and telephony projectsResponsible for managing the network infrastructure at various… Show more Responsible for overseeing Service Delivery and Project Management teams.NOC operations including multiple hosted Unify PBX systems and Windows Servers.Very successfully designed, project managed and implemented MPLS network and new telephony system for a large UK multi-site haulage company. Fully delivered to 18 sites in 6 weeks. On time and under budget.Delivered many individual WAN and telephony projectsResponsible for managing the network infrastructure at various prestigious customers’ multiple sites in MPLS environments across Europe.Troubleshooting routing, switching, VPN and all other network issues that may arise as 4th line resourceResponsible for managing and implementing data centre technologies including VMWare VCenter Show less

Responsible for management of all technical operations, infrastructure and service delivery to all Scope sites across the UK, including HO data centre, 80 regional services and 235 retail shops. Managing a team of eleven 1st, 2nd and 3rd line support analysts, technicians and engineers based in London head office and regionally in England and Wales.

Responsible for infrastructure and IT to approximately 235 retail stores and 80 services including schools, admin offices, residential homes, day centres and skills development centres across England and Wales. I manage a team of Regional IT Technicians to provide IT support to these sites and services. I am developing improvement programs for IT within these services which include training, MPLS implementation, WAN/LAN connectivity improvements, EPOS connectivity improvements and extensive… Show more Responsible for infrastructure and IT to approximately 235 retail stores and 80 services including schools, admin offices, residential homes, day centres and skills development centres across England and Wales. I manage a team of Regional IT Technicians to provide IT support to these sites and services. I am developing improvement programs for IT within these services which include training, MPLS implementation, WAN/LAN connectivity improvements, EPOS connectivity improvements and extensive LAN/WLAN network refresh. I work in collaboration with our assistive technology teams to provide a solid and dependable infrastructure for them to develop assistive technology, communication aids and environmental controls; this in turn enables our customers to benefit fully from that work. Show less

Providing IT Management to Scope sites and services in East, South East, South and South West of England. This includes managing closures, re-locations and new location/service implementations in terms of infrastructure, telecoms and user requirements.

Responsible for IT Strategy, IT Policy and BCP at Scope's prestigious Meldreth Manor Site.Accountable for IT Budget.Providing IT Support to approx 300 users and devices both on site and remote.Responsible for maintaining network of Cisco Routers and Switches and Windows 2003/2008 Servers and AD infrastructure.Implementing training for users in basic computing and specific applications.Managing and administering Mitel 3300 ICP VoIP telephone system, including remote… Show more Responsible for IT Strategy, IT Policy and BCP at Scope's prestigious Meldreth Manor Site.Accountable for IT Budget.Providing IT Support to approx 300 users and devices both on site and remote.Responsible for maintaining network of Cisco Routers and Switches and Windows 2003/2008 Servers and AD infrastructure.Implementing training for users in basic computing and specific applications.Managing and administering Mitel 3300 ICP VoIP telephone system, including remote phones.Implementation and administration of VMWare ESXi virtual appliance on SAN storageOverseeing and implementing Portable Appliance Testing across site Show less

Establishing own IT consultancy specialising in the provision of a high level of technical support in both Infrastructure and Software to small businesses.Providing nationwide contract software support services to Leto Ltd for their "ServiceManager" Business Control/CRM application, including testing, training, installation of both the application and of Microsoft SQL Server 2005 and Report Server and of 1st/2nd Line support.Authoring Help and Support manual for Leto Ltd on… Show more Establishing own IT consultancy specialising in the provision of a high level of technical support in both Infrastructure and Software to small businesses.Providing nationwide contract software support services to Leto Ltd for their "ServiceManager" Business Control/CRM application, including testing, training, installation of both the application and of Microsoft SQL Server 2005 and Report Server and of 1st/2nd Line support.Authoring Help and Support manual for Leto Ltd on ServiceManager software.Offering valuable technical and management control services to clients including network security analysis, hardware and software supply and installation and IT strategy and policy definition and implementation. Show less

Caerphilly Invited to continue by PHS Group following their acquisition of Floor Protection Services in recognition of extensive experience in the fields of network security and SQL data analysis.Providing invaluable technical support following the acquisition of both FPS and a number of other recently acquired companies. Undertaking the securing, extraction and conversion of data in a range of formats including SQL 2000 and Access from each newly acquired site.Responsible for… Show more Caerphilly Invited to continue by PHS Group following their acquisition of Floor Protection Services in recognition of extensive experience in the fields of network security and SQL data analysis.Providing invaluable technical support following the acquisition of both FPS and a number of other recently acquired companies. Undertaking the securing, extraction and conversion of data in a range of formats including SQL 2000 and Access from each newly acquired site.Responsible for Software Licence Management across group. Show less

the delivery of a business critical project to design a bespoke software application to control all delivery (involving PDA signature devices for delivery and installation staff), invoicing, CRM and sales functions, written in Visual Basic with an SQL Server 2000 back end, subsequently rewritten in asp.net, including hands on experience in conceptual modelling and extensive pre-release testing. Initially employed as a Service Representative before gaining a series of promotions as a direct… Show more the delivery of a business critical project to design a bespoke software application to control all delivery (involving PDA signature devices for delivery and installation staff), invoicing, CRM and sales functions, written in Visual Basic with an SQL Server 2000 back end, subsequently rewritten in asp.net, including hands on experience in conceptual modelling and extensive pre-release testing. Initially employed as a Service Representative before gaining a series of promotions as a direct result of commitment and skills demonstrated, culminating in advancement to the role of IT Manager in 2002Overseeing all aspects of IT infrastructure management for a network of 75 users Personally responsible for the definition of an IT strategy in support of the global business growth plan comprising of such key elements as achieving a target turnover of £10million within 5 years, growth to a multi site operation and the acquisition of other companiesResponsible for the development of an IT policy relating to security management and employee responsibility Providing training for new and existing users in all IT related disciplines for which their job role encompassed, especially regarding the company's bespoke CRM package.Facilitating the installation and configuration of Watchguard Firebox X700 Firewalls Responsible for the ongoing administration of the Avaya InDeX and subsequently IP Office VoIP telephone systemsResponsible for PC and Server build/configuration, fault diagnosis and repair.Gained skills in many applications including: Crystal Reports; Symantec Backup Exec; Microsoft Office applications; Microsoft Project; Microsoft MapPoint; Dreamweaver; Flash; Fireworks. Show less