Chris M. Email & Phone Number

Boston, Ma, Us

Boston, New York

Media - Support strategy development and implementation at major metropolitan media company in the eastern United States - Evaluated distribution operations focusing on improving customer satisfaction and profitability - Aligned data across the operation from trucking through carrier to subscriber related information - Developed a business analytics tool in Excel to evaluate distribution scenarios examining impact on volume, profitability, and potential impact to fixed cost operationsCybersecurity Assessment - Evaluated technology operating environment against NIST SP 800-171 using NIST SP 800-171A criteria and a DoD template and scoring - Developed a prioritized work list that would most efficiently improve the overall security posture at the client’s company in the shortest amount of time - Enabled purchase of cybersecurity insurance CIO Support - Align development efforts and resource allocations with business priorities - Align processes and talent with current and future business needsProcess Development - Construction Operations - Captured information on existing but undocumented processes - Developed flow charts for critical business operations - Created a central repository for critical information to enable employee information sharing, learning, and consistency of execution

Watertown, Ma

I am part of a team that includes recently retired CIOs from top schools, expert organizational development consultants, survey experts, authors, a venture capitalist, and even a few artists.Since 1983, MOR (Maximizing Organizational Resources) has been dedicated to building a better world by developing and supporting leaders at all levels by helping them answer three questions: - What is leadership? - What kind of a leader will you be? - How are you going to get there?The core of our work has always been about: - Leveraging the power of relationships, influence and coaching, - Evolving processes and behaviors, - Increasing the ability of groups of people to have difficult conversations and provide each other constructive feedback.

Boston, Ma

Serving as the first person to hold the Chief Innovation Officer position in the company (which is ~$4B construction firm), I was responsible for overseeing the company’s innovation initiatives, managing their execution, and measuring their results to achieve safer, high quality, and more affordable building while improving the customer experience.In my tenure at Suffolk, I helped establish Suffolk’s brand as one of the most innovative construction companies in the US. I led the development of a series of first-of-their-kind Innovation Labs (called Smart Labs) in the industry to increase customer value, pilot new technologies, engage the workforce to define future operations, and position the company to transform the industry. Beyond the technology, I led efforts to introduce and implement new processes throughout the company based on key principles of lean manufacturing to enhance value, improve flow, and increase safety and quality. Other areas of focus have included:• Developing and executing a framework for turning ideas generated throughout the national organization into standard operating procedures;• Providing support for Marketing and Business Development efforts;• Heading up the Innovation Committee which is focused on identifying innovative solutions from across and outside the company which have the potential to drive significant business improvement;• IT strategic direction and operations;• Operations Support functions of Virtual Design Modeling, Scheduling, Quality Assurance/Quality Control, Lean Planning, and Safety;

Greater Boston Area

Served as one of the co-chairs for the annual fundraiser in 2013, 2014, and 2015

Strategic Consulting: Develop and align business and technology strategies and processes in fast-changing industries. Focus on developing new products and new revenue streams.Consulting clients:POLITICO: Digital media company• Modeled international expansion strategy to define the next phase of growth• Led IT department during business transition including relaunch of politico.com as a responsive siteOnline education company• Defined the IT Architecture and Roadmap, a three-year plan to transform technology support in the fast-changing digital learning environment;• Developed future staffing requirements and projected technology spend over the three-year period.

Greater Boston Area

Responsible for The Boston Globe, Boston.com, Worcester Telegram & Gazette, and Globe Direct. Led development and execution of the media group's strategy built on monetizing unique, quality content that led to a turn-around in business performance in the first year and created positive cash flow each year.Required stabilizing the business model, reinforcing the importance of our journalistic mission and ability to convene conversations, broadening and enhancing our relationships and reputation in the community, positioning ourselves to manage through the transition from our current print-centric operation to a true print/digital one, and bringing more structure, process, and analytics to our decision-making.One measure of our journalistic success is the numerous awards won, including three Pulitzer Prizes winners and five finalists for reporting and commentary done during this period.

Greater Boston Area

Responsibility for Circulation Sales and Operations, Advertising Operations, Production and Distribution, and Information Technology with P&L responsibility for $140MM in revenue and ~900 employees.

Greater Boston Area

I prioritized a customer-oriented culture that improved both the efficiency and effectiveness of the technology department with a particular focus on process development, employee satisfaction, customer support and visibility into the IT operations.

Greater Boston Area

Eight years with increasing responsibilities in the Circulation Organization. As vice president, I was responsible for developing single copy sales, managing newspaper distribution and the truck fleet. I led multi-million dollar contract negotiations with key vendors and other publications. Oversight of multiple union workforces.