Christopher Marullo Email & Phone Number

Lincoln, Nebraska Area

• Leader in managing comprehensive ticketing operations for multiple sports including Soccer, Gymnastics, and Baseball, while leading a team of 20 staff. Played a pivotal role in high-profile events, ensuring seamless.
• Managed ticketing for Soccer, Gymnastics, and Baseball, supervising 20 staff and driving $986,000 in Baseball ticket sales with over 112,000 attendees in 2022.
• Played a critical role in high-profile events, including setting the world record for women’s sports attendance (92,003) and maintaining Nebraska’s football sellout streak since 1962.
• Directed ticketing operations for 173 premium suites and loge areas, including Football, Basketball, and Baseball events, ensuring smooth operations and effective issue resolution.
• Processed payments and reconciled daily financials for the Ticketing Office, receiving recognition for managing nearly $1 million in Baseball ticket revenue in 2021.
• Independently resolved 95% of customer service issues, improving satisfaction and efficiency of box office outcomes.

College Park, MD

• Assisted in daily ticketing operations for Field Hockey and Wrestling, including NCAA post-season tournaments. Delivered exceptional customer service by addressing ticket inquiries and resolving issues. Tasked to build.
• Efficiently built and designed ticketing information for the 2018 and 2019 Wrestling seasons and managed wrestling ticketing operations, including event setup, staff supervision, and post-season allocations for the.
• Provided exceptional customer service through an average of 30 inbound and outbound calls daily, effectively assisting patrons with ticket inquiries, resolving issues, and driving sales of hundreds of thousands of.
• Served as ticket operations supervisor and led designing ticket packages for the 2018 and 2019 NCAA Field Hockey Tournaments, selling 1,200 tickets and generating $7,500 in revenue.
• Generated comprehensive sales revenue and attendance reports across multiple sports, enabling data decision-making.
• Collaborated with the ticketing team across various sports, including Football, Basketball, Soccer, and Lacrosse, to support all operational duties and improve efficiency.

Uniondale, NY

• Led as exceptional customer service representative for the 17,000-seat arena hosting concerts, sports, and family events.
• Delivered exceptional customer service while processing ticket sales and managing credit transactions using Ticketmaster software, effectively assisting over a million patrons during tenure.
• Successfully operated the will-call window and resolved various ticketing issues, ensuring a smooth customer experience and contributing to overall event satisfaction.
• Collaborated with team members to streamline ticketing processes and improve operational efficiency, enhancing service delivery for high-demand events.

Bay Shore, NY

• Assisted in the hiring, training and supervising of 20 seasonal lifeguards, in addition to maintenance of the pools.
• Ensured safety of staff and patrons on a daily basis and provided first aid when necessary.

Uniondale, NY

• Promoted twice during tenure gaining exposure to external event logistics, parking, and fee management, and later advancing to Office Assistant, providing oversight to seller revenue and financial reporting.
• Advanced to Office Assistant, reconciling seller banks for an average of 15 sellers per night and generating financial reports to support venue operations and budget management.
• Promoted from Parking Assistant to Collector, efficiently managing parking fee collection and ensuring accurate transactions at hundreds of events.
• Directed traffic and provided outstanding customer service at a 17,000-seat arena during concerts, professional sports, games, and family events, enhancing the visitor experience.

Kingston, RI

• Assisted with the 2009 Adams Cup, Middletown, RI. Including contacting 450 golf companies and golf professionals, creating an extensive marketing database resulting in significantly improved data retrieval.
• Performed in a primary role for all marketing operations for women’s soccer team creating and implementing in-game promotions resulting in increased attendance. This included recruiting 15 participants per game from.
• Participated on a team involving marketing activities for men’s and women’s basketball, football, women’s volleyball and men’s soccer leading to improved sponsorship and additional attendance.
• Researched and tested new applications for social media concerning Athletic Department events.

Cortland, NY

• Assisted with Human Resources Management including recruiting, hiring, orientation, training, discipline and scheduling of up to 20 student workers.
• Ensured all policy and procedures were being followed and supervised cash register operations.
• Completed daily and weekly ice maintenance as well as operated and maintained the Olympia resurfacer.

Kingston, RI

• Performed clerical duties for a variety of tasks such as data entry, filing, and mail delivery.

Farmingdale, NY

• Executed telephone pitches to numerous media targets which resulted in event attendance. As well as created pitch letters using creative strategies to approximately 25 national and international publications in order.
• Participated in the setup and the live media coverage for three major news outlets that included pre-show preparation and continuous assistance throughout the broadcast.

Masters, Sport Management

GPA: 4.07 • SUNY Cortland Sport Management Program Outstanding Student Highest GPA

Ba, Major: Communication Studies/Minor: Kinesiology

Activities and Societies: • Member of Sigma Phi Epsilon Rhode Island Chapter/Risk Manager and served on the Standards Board • Student.