Christopher Marullo Email & Phone Number

Lincoln, Nebraska Area

Leader in managing comprehensive ticketing operations for multiple sports including Soccer, Gymnastics, and Baseball, while leading a team of 20 staff. Played a pivotal role in high-profile events, ensuring seamless coordination of Football, Basketball, and Baseball suite ticketing. Demonstrated expertise in processing payments, reconciling financial records, and handling customer service inquiries, achieving high levels of satisfaction. Collaborated with the Development Office to facilitate donation handling and revenue generation, contributing to successful fundraising efforts. Recognized for problem-solving abilities and strong leadership in game-day operations.• Managed ticketing for Soccer, Gymnastics, and Baseball, supervising 20 staff and driving $986,000 in Baseball ticket sales with over 112,000 attendees in 2022.• Played a critical role in high-profile events, including setting the world record for women’s sports attendance (92,003) and maintaining Nebraska’s football sellout streak since 1962.• Directed ticketing operations for 173 premium suites and loge areas, including Football, Basketball, and Baseball events, ensuring smooth operations and effective issue resolution.• Processed payments and reconciled daily financials for the Ticketing Office, receiving recognition for managing nearly $1 million in Baseball ticket revenue in 2021.• Independently resolved 95% of customer service issues, improving satisfaction and efficiency of box office outcomes.• Handled thousands of donations, contributing to hundreds of thousands of dollars in revenue through close collaboration with the Development Office.

College Park, Md

Assisted in daily ticketing operations for Field Hockey and Wrestling, including NCAA post-season tournaments. Delivered exceptional customer service by addressing ticket inquiries and resolving issues. Tasked to build and design ticketing information for multiple sports. Generated sales, revenue, and attendance reports to inform strategic decisions and collaborated with the ticketing team across various sports to enhance efficiency. Partnered with the development team to process donations, contributing to the university's fundraising efforts.• Efficiently built and designed ticketing information for the 2018 and 2019 Wrestling seasons and managed wrestling ticketing operations, including event setup, staff supervision, and post-season allocations for the 2019 NCAA Championship, generating $15,000 in total season revenue.• Provided exceptional customer service through an average of 30 inbound and outbound calls daily, effectively assisting patrons with ticket inquiries, resolving issues, and driving sales of hundreds of thousands of dollars per month. • Served as ticket operations supervisor and led designing ticket packages for the 2018 and 2019 NCAA Field Hockey Tournaments, selling 1,200 tickets and generating $7,500 in revenue.• Generated comprehensive sales revenue and attendance reports across multiple sports, enabling data decision-making. • Collaborated with the ticketing team across various sports, including Football, Basketball, Soccer, and Lacrosse, to support all operational duties and improve efficiency. • Partnered with the development team to process donations totaling hundreds of thousands of dollars, contributing to the university's fundraising goals.

Uniondale, Ny

Led as exceptional customer service representative for the 17,000-seat arena hosting concerts, sports, and family events.• Delivered exceptional customer service while processing ticket sales and managing credit transactions using Ticketmaster software, effectively assisting over a million patrons during tenure. • Successfully operated the will-call window and resolved various ticketing issues, ensuring a smooth customer experience and contributing to overall event satisfaction.• Collaborated with team members to streamline ticketing processes and improve operational efficiency, enhancing service delivery for high-demand events.

Bay Shore, Ny

•Assisted in the hiring, training and supervising of 20 seasonal lifeguards, in addition to maintenance of the pools.•Ensured safety of staff and patrons on a daily basis and provided first aid when necessary.

Uniondale, Ny

Promoted twice during tenure gaining exposure to external event logistics, parking, and fee management, and later advancing to Office Assistant, providing oversight to seller revenue and financial reporting.• Advanced to Office Assistant, reconciling seller banks for an average of 15 sellers per night and generating financial reports to support venue operations and budget management.• Promoted from Parking Assistant to Collector, efficiently managing parking fee collection and ensuring accurate transactions at hundreds of events. • Directed traffic and provided outstanding customer service at a 17,000-seat arena during concerts, professional sports, games, and family events, enhancing the visitor experience.

Kingston, Ri

• Assisted with the 2009 Adams Cup, Middletown, RI. Including contacting 450 golf companies and golf professionals, creating an extensive marketing database resulting in significantly improved data retrieval.• Performed in a primary role for all marketing operations for women’s soccer team creating and implementing in-game promotions resulting in increased attendance. This included recruiting 15 participants per game from youth sports groups covering community outreach.• Participated on a team involving marketing activities for men’s and women’s basketball, football, women’s volleyball and men’s soccer leading to improved sponsorship and additional attendance.• Researched and tested new applications for social media concerning Athletic Department events.

Cortland, Ny

•Assisted with Human Resources Management including recruiting, hiring, orientation, training, discipline and scheduling of up to 20 student workers.•Ensured all policy and procedures were being followed and supervised cash register operations.•Completed daily and weekly ice maintenance as well as operated and maintained the Olympia resurfacer.

Kingston, Ri

•Performed clerical duties for a variety of tasks such as data entry, filing, and mail delivery.

Farmingdale, Ny

• Executed telephone pitches to numerous media targets which resulted in event attendance. As well as created pitch letters using creative strategies to approximately 25 national and international publications in order to stimulate media interest.• Participated in the setup and the live media coverage for three major news outlets that included pre-show preparation and continuous assistance throughout the broadcast.

Masters, Sport Management

GPA: 4.07 • SUNY Cortland Sport Management Program Outstanding Student Highest GPA

Ba, Major: Communication Studies/Minor: Kinesiology

Activities and Societies: • Member of Sigma Phi Epsilon Rhode Island Chapter/Risk Manager and served on the Standards Board • Student.