Disposition:• Created from ground floor a software servicing platform to service the newly created CWCOT HUD-based auction program• Developed policy and procedures with specific micro steps for SLA compliance to ensure client timelines are met including appraisals and bid preparation prior to auction deadlines• Generated revenue exceeding $700,000 monthly in less than 2 years• Vast understanding of loan types including FHA, VA and USDA• Building then maintaining and streamlining procedures, maximize turn times, and exceed client expectations• Lead a team of 5 direct reports• Collaborated and coordinated with other department heads and vendors• Responsible for vetting and onboarding third party vendors• Hit different verticals across multiple departments during client meetings• Created custom reporting per client requirements• Highly analytical and data driven with focus on problem solving through analysis• Communication with outside council while building and maintaining rapport • Exceptional customer service skillsAcquisition: • Analyzed portfolios based on MSA demographics and property condition to create auction bidding strategies to maximize portfolio returns across varying financial assumptions• Managed and performed oversight for all third party, auction related, service providers including title, valuation, inspection, repair and rehab contractors and property managers• Created financial analysis models to stratify bidding amounts based on property dynamics• Responsible for coordination and oversight of all auction logistics including staffing, technology, funds, across multiple counties throughout Texas

• Coordinate sales with an emphasis on seller and broker relations• Develops procedures, reporting and data reconciliation• Responsible for a sequence of tasks leading up to, during, and following a Ballroom Auction Event• Serves as main point of contact for Clients, Outsourcers, AMP’s, and Listing Agents regarding Seller related items

• Complete Purchase and Sale Agreements based on accepted offer terms provided by the negotiator• Follow up with agents to confirm receipt and completion of purchase and sale agreements• Quality control of completed PSAs• Notify internal and external stakeholders regarding the status of the transaction

• Reconcile account balances and process disbursement of loan proceeds according to lender’s closing instructions• Quality control of executed loan documents• Provide client solution support to inquiries received via electronic communication and IP call center media

• Daily operations of the fulfillment order placement for lenses, contacts, and frames• Track and monitor order shipments• Provide support to the Optometrist• Interact with customers in regards to eyewear sales• Assist customer with eyewear and contact fittings

• Accurately and expeditiously processed cashier tills• Prepared and scheduled bank deposit pick-up for a high volume store• Maintained internal cashier accounting system• Held accountable for an excessive amount of cash disbursements and cashier audits• Responsible for requesting coupon reimbursements and NSF check funds• Resolving overages and shortages

• Create daily work and break schedule for 31 direct reports• Directly responsible for cash box• Resolving customer service issues with a favorable outcome• Provided support to cashiers