Christopher Mccartney Email & Phone Number

Nashua, NH, US

Burlington, Massachusetts

• Responsible for managing all assigned open cases according to the Everbridge Service Level Agreement (SLA); managing client reported issues, providing basic helpdesk support, diagnosing problem and determining proper.
• Fortify client relationships focused on 100% measurable client satisfaction and ensure department is meeting and/or exceeding service level targets of system availability and responsiveness
• Review and resolve issues escalated from Clients, Implementation, Sales, and Training, working with Technical Support Management where necessary to further the escalation
• Document all client calls, emails and any other communications accurately and within SLA in CRM (SalesForce) tool
• Maintain application level expertise as well as knowledge of the technical components reflected in subject matter expertise in client requirements including large enterprise-wide implementations, set up options and.

Lowell, MA

Application Support for a Unix/Linux based platform with over 5000 clients in a fast-paced environment that requires 24x7 support. Responsibilities include working with clients via phone and/or email to resolve connectivity issues or file encryption problems, as well as monitoring the health of the platform which processes about 40,000 files per day on.