Stephanie Marjoram, Cbcp Email & Phone Number

Audubon, Pennsylvania, United States

Collegeville, Pa

Eagleville, Pa

Results-driven BCP Professional specializing in delivering an automated solution for Business Continuity/Disaster Recovery Planning leveraging the BC in the Cloud platform. Working with customers to assess requirements in order to deliver a superior platform that is reliable and sustainable. Leading software/consulting implementations, project management, program management, and developing change control processes. BC in the Cloud offers one solution to support your BCP/DR program holistically allowing executives and users access to data that's relevant for their job functions. This includes seamless data integration between Business Impact Assessment, Risk Assessment, Planning, Testing, and Incident Management. Customers have real-time access to dashboards and reports to track the health of their program and escalations for gaps/issues/overdue tasks are automated through workflows.

Ft. Washington, Pa

Maintain the health and viability of the Business Continuity Program across Ally’s Lines of Business and Enterprise Functions. As the second line of defense, responsibilities include policy and procedure development, project management, training coordination, software implementation, and maintaining compliance with regulatory requirements. Focus on building strong relationships and partnerships with Information Technology, Facilities Management, Compliance, and Internal Audit teams as well as our strategic Business Continuity vendors. Revitalized the Business Impact Assessment to leverage automated software programs and executed multitude of exercises including Tabletop, Work from Home, Call Tree, and Full Scale tests. Aligned Risk Management function terminology, scoring methodology, and process framework structure allowed Risk, Compliance, Audit, and other support teams to common data elements thus reducing duplicative work by the business. • Delivered over $200,000 in savings by with streamlining process structure and development of exhibits to support Resolution Planning activities• Achieved 20% improvement of Business Impact Assessment execution time by automating process by leveraging SunGard CMS platform to gather information and automate executive reporting • Reduced supplier management reviews 10% by partnering with Supplier Management to develop process for classifying critical outsourced processes and systems by leveraging BIA criticality and impact information

Ft. Washington, Pa

Managed the BCP application implementation which included migrating data from multiple platforms into one unified database. Implementation included the development of defining security access roles, configuration and change request process, and training program. Enterprise access controls performed quarterly and procedures developed to maintain consistency within the database. Developed plan templates for recovering facilities, business operations, systems/technology, crisis management, and incident response.• Led the successful migration of over 700 plans between Business Continuity software programs • Created enterprise-wide standard Business Continuity training program outlining key roles and responsibilities and socialized through our HR learning center tool (over 10,000 employees required to partake annually)• Supported Hurricane Sandy Incident Response activities concentrating on incident status updates, identifying impacts, and managing communication to Senior Leadership and Employees (four offices impacted with over 3000 employees)

Chaired Business Resiliency Management Committee comprised of Business Unit and Risk Managers. Participated in merger activities between Residential Finance Group and GMAC Residential to combine program elements.• Facilitated Business Impact Analysis to prioritize recovery efforts and assign criticality to business groups for 75 departments and aggregated overall results for over 300 functional groups• Plan quality gap assessment created to review over 20 aspects and 50 sub-components of planning process and identify areas of improvement

Co-lead for the BCP software program responsible for overseeing the software configuration, custom report development, and training activities for business users. Also led the plan maintenance • Executed project plan to migrate over 200 plans from Microsoft Excel into an automated Business Continuity Planning tool and supported the development, maintenance, and testing of plans• Trained for over 100 business users on Business Continuity program which included development of training materials and leading the training sessions

King Of Prussia, Pa

Software subject matter expert responsible for supporting the Sales team by presenting the product suite and functionality to prospects and new customers. I led education sessions during the industry conferences and held smaller training sessions to raise awareness on the feature set and streamline processes for customers. Provided support to Quality Assurance and Technical Support in testing and analysis of new product features.• Conducted presentations at industry and analyst tradeshows and conferences with 50-100 attendees per session• Trained over 500 customers and developed training materials spanning the suite of products • Completed over 50 Request for Proposals based on production functionality and services provided