Engaging and outcomes-focussed business leader, with close to 30 years’ experience across strategy, operations management, change and people leadership, vendor management, process improvement and service, retention and growth, particularly in the superannuation space. Leverages professional communication and interpersonal skills to lead and motivate teams, engage with stakeholders, provide advice to executive teams, CEOs and boards, address complex challenges, secure support for organisational change, and drive positive customer experiences. Working with other C-level executives, develops high-level strategic planning, organisational change, projects and programs, and the identification and implementation of business improvements.