•Advisor to 1000+ clients per year in matters of interpreting complex immigration regulations coupled with institutional policies, providing the client with the optimum ROI.•Improve operations through data collection, thoughtful analysis, and ultimately process development and implementation in our CRM tool (SUNAPSIS). This allows our client-facing information, eForms, and online processes to be streamlined and efficacious.•Coordinate and collaborate with key stakeholders to resolve… Show more •Advisor to 1000+ clients per year in matters of interpreting complex immigration regulations coupled with institutional policies, providing the client with the optimum ROI.•Improve operations through data collection, thoughtful analysis, and ultimately process development and implementation in our CRM tool (SUNAPSIS). This allows our client-facing information, eForms, and online processes to be streamlined and efficacious.•Coordinate and collaborate with key stakeholders to resolve high-impact immigration issues in a time-sensitive environment, thereby driving resolution and creating value for the organization.•Develop and deliver factual, but tailored training sessions, orientations, and presentations to clients and key stakeholders in the matters most important to them in regard to our services.•Serve as liaison between our office/clients and third parties to encourage interaction betweenour clients and the community at large.•Collaborate with the international education community via industry listserves, regional, and national conferences to share best practices, success stories, and recent trends with the goal being to continually increase client satisfaction. Show less

•Collaborated with senior management across departments in order to develop international partnerships and projects, and then ensured that they were financially sound and academically credible as to create the most value for our clients. •As a representative of the university at the regional, national, and international levels, I regularly engaged with existing clients while fostering new relationships with both domestic and global partners.•Increased operational throughput and client… Show more •Collaborated with senior management across departments in order to develop international partnerships and projects, and then ensured that they were financially sound and academically credible as to create the most value for our clients. •As a representative of the university at the regional, national, and international levels, I regularly engaged with existing clients while fostering new relationships with both domestic and global partners.•Increased operational throughput and client retention by designing and building a CRM tool using the Terra Dotta framework. Once built, I led customized client-facing training sessions which created greater client satisfaction and promoted improved prioritization with time sensitive cases.•Facilitated, organized, and conducted orientations, presentations, and meetings on and off campus to ensure our clients were well informed of the services we offered and how those services were best accessed. •Collaborated with the international education community via industry listserves, regional and national conferences, as well as site visits to share best practices, success stories, and recent trends with the goal being to continually increase client satisfaction.•Educated clients on the importance of our services and the ROI they could provide, including how the services offered could prove to be transformational in the client's own career development.•As a member of RHIT’s International Programs and Global Studies committee, I helped define and develop an organization-wide “Meaningful International Experience,” which had the goal of inspiring would-be clients to utilize our services, as well as to convince key decision-makers why our services were necessary to begin with. Show less

Senior Advisor (promotion)•Proactively identified and planned for major risks and crises areas that could potentially have a negative affect our clients and the service they received. •Mitigated client attrition by increasing the value of our full portfolio through advisor training sessions in order to ensure consistency across the board and promote industry best practices.•Continued Advisor dutiesAdvisor (promotion)•Managed a portfolio of 15 accounts in 6 countries… Show more Senior Advisor (promotion)•Proactively identified and planned for major risks and crises areas that could potentially have a negative affect our clients and the service they received. •Mitigated client attrition by increasing the value of our full portfolio through advisor training sessions in order to ensure consistency across the board and promote industry best practices.•Continued Advisor dutiesAdvisor (promotion)•Managed a portfolio of 15 accounts in 6 countries with 350 - 450 clients per year, facilitating cross-functional team including overseas staff and partners, finance, and marketing•Conducted regular international site visits to facilitate better management, assist with operations, troubleshoot service issues, explore redevelopment initiatives, and implement new program options. •Promoted the full portfolio to potential clients in order to increase international participation.Assistant Advisor•Updated the in-house CRM tool to provide Advisors with easier access to vital information needed to serve their clients.•Prepared training materials used by all Advisors and translated course syllabi from Spanish into English in order to better serve our clientele. Show less