Christopher Hayes Email & Phone Number

London, England, United Kingdom

• Accountable for end-to-end project delivery and managing and motivating large teams across different stakeholder groups. A strong partnership built on clear communication and trust is key to deliver to customer.
• Managing concurrent projects (up to 9) of total value of £7.3M. Largest value project £2.5M.
• Agreeing the project objectives and formulating the project plan, in consultation with management and other parties concerned based on customer contract.
• Leading onsite and virtual teams of internal/external resources to ensure project success by delivering on business outcomes, scope, time and cost.
• Leading regular weekly and monthly status update meetings to ensure key stakeholders are well informed and gain appropriate project decisions.
• Escalation and problem resolution of any potential issues to mitigate risk and ensure we meet agreed deliverables.

Sydney, Australia

• Accountable for the end-to-end project delivery, including:
• Managed roll out of lab automation system across 4 key national hubs, total program value of £10M.
• Defining and managing project scope with key stakeholders
• Creating and maintaining project plans using PMS Smartsheet
• Managing project risks and issues through to resolution
• Resource management at programme level to ensure all projects are resourced to deliver projects on time, to budget and to a high quality

Chatswood, New South Wales, Australia

• ResponsibilitiesAccountable for the end-to-end project delivery, from the initiation phase to service operational teams, including:
• Establish project structure by creating and maintaining project schedules via MS Project.
• Budget and efforts estimation, forecasting and baselining
• Proactively communicating project expectations and health status to team members and project stakeholders in a timely manner
• Building and maintaining relationships with internal and external stakeholders
• Writing and maintaining Business Cases to confirm project benefits are documented and tracked

Sydney, Australia

• Henry Schein, Inc., a FORTUNE 500® company is the world's largest provider of healthcare products and services to dental, animal health and medical practitioners. The Company is a FORTUNE World's Most Admired Company.
• Managing multiple projects simultaneously – New sites, upgrades & vendor migrations
• Multi-level stakeholder engagement, private, corporate, hospitals and universities
• Supplier Management
• Pre-sales
• Creating vendor proposals / estimates.

Sydney, Australia

• Responsibilities
• Providing internal and external technical and process information on all Patient Management and Imaging Systems
• Implementing continuous improvement initiatives through the team and department
• Running stakeholder training workshops on the use of specialised software and hardware
• Technical training to the internal sales team on new products and advancements of existing products

Sydney, Australia

Providing national IT specialist support across a wide range of medical software.

United Kingdom

• Software of Excellence has established itself as a world leader in practice management systems and clinical efficiency. Key Responsibilities:
• Providing help desk support to customers, 1st – 3rd line support.
• Training customers and colleagues on correct use of software.
• Log and update clients of job status.
• To be in charge of the support desk for various periods of the day.
• To escalate major issues in a timely manner.