Various senior support roles;2012 – PresentHorizon – third party Algo trading system. Responsible for supporting option market making across 90 DAX, Euro Stoxx, FTSE constituent names on Eurex and ICE markets; ETF quoting on Xetra, LSE, SIX Swiss and Borsa Italia exchanges and publication of the firms global indicative structured product quotes to Reuters and Bloomberg.Sprint - In House system responsible for pre-trade pricing, booking, analysis, vol surface maintenance, automated Broker quote pricing/response (Cscreen/BrokerHub), Internal sales and External (RFQHub/TradeWeb) RFQ pricing and response. Diamond/Index Server – In House system for Index and basket calculation and internal price distribution. External client algo order routing to Instinet.Key technologies, Java components running on Linux (RHEL), SQL/DB (MySQL, Sybase), TIBCO Rendezvous messaging, Appia FIX Engines. Atlassian products Confluence for runbook/documentation and Jira for bug tracking and enhancement requests.2009-2012AMM Support, In House system used by Flow derivative traders for live risk and PnL. Supported listed option pricing of over 600 names and order routing to Eurex, LIFFE and IDEM option markets. Hands on system requiring deep knowledge of many server side command line utilities and scripts. 2008 – 2009 – Euclid Support. Provided continued system support to Lehman Brothers in Administration and PWC following the bankruptcy. Prepared new production environment in preparation for business resumption with Nomura.

Responsible for the support of the firms Front Office equity derivative system Euclid, providing live pricing, risk management, trade capture and overnight position calculation and feeds to front, middle office and finance users. Key duties include;- Worked with Traders to resolve PnL, pricing, risk, scenario analysis and booking issues of products including vanilla future/options, exotic options, structured products and swaps. Liaised with Quants team to QA test and release manage new pricing models. Supervised automated exchange and OTC trade feeds, coordinated closely with Finance and Middle office teams to diagnosis and resolve PnL breaks.- Technical environment: The system comprises of a front end GUI, Excel add-in, Tib Rv comms layer, back end servers and a farm of calculation engines written front to back in C# using UDB (DB2 for Unix).

Responsible for support of the Global Risk Management platform, EQRMS, which provides live and overnight Risk, PnL, Scenario analysis, and OTC Pricing.Key duties included; Support of traders booking OTC and exchange traded futures and options, warrants, convertible bonds and swaps. Responsible for ensuring connectivity to leading derivative exchanges and analysis of order latency issues.

Responsible for the 2nd line support of the LIFFE CONNECT trading platform running the LIFFE, Paris, Amsterdam, Brussels and Chicago Board of Trade derivative exchanges. Responsibilities included;* Supporting critical, complex, high throughput, transaction based applications running on 3500+ Solaris/Linux/Windows servers located globally. Technical skills used included; Unix (shell scripting) and SQL (Oracle and SQL Server).* Support duties included; system performance investigations; order delay and matching queries from internal market operations teams and member firms/ISVs; instrument data maintenance; bug reporting and escalation to development teams.Specialist project experience;* Launch of US Support Office, Feb-May 2004. Selected in the initial team required to spend 90 days in Chicago to launch the US support office with direct responsibility for training new US analysts.* Trader Key Migration Project, May-August 2004. Successfully managed the entire technical migration of both the Production and Test systems to use new security certificates. This high profile and high risk project involved designing the approach and implementation that lead to 10k+ new trader certificates being issued to member firms around the world allowing them continued access to the Euronext derivative markets.* North American Trading Host Project, Feb-May 2005. Based in Chicago to ensure the successful migration of the CBOT electronic trading platform from London to a new data centre in Chicago. This project involved deploying and configuring applications, testing and market migration.* Bclear OTC trading booking service, Jun-Oct 2005. Responsible for the smooth integration of a third party system with many connections to internal systems and external price feeds. Documented and trained staff on the new system.* BCP/DR. Wrote, owned and maintained the LIFFE Connect production system failover procedures, responsible for regular failover testing and DR simulations.

12-month graduate development programme, 3 month rotation in each of the following teams; Core Systems, Infrastructure, Tools & Metrics and Trading Systems, gaining invaluable business and technical experience.Numerous internal LIFFE Futures and Options training courses attended, in STIRs, Bonds, commodities and Swaps.External technical courses completed;- Sun Certified System Administrator for Solaris 8 course and exam passed (Aug 2002)- PRINCE2 Foundation course and examination passed (Sept 2002)- Microsoft SQL Server 2000 – Administration & Programming courses- Perl Fundamentals- ITIL foundation courseInternal soft skills training; report writing, information gathering, presenting.

16-month Industrial Placement (as part of University Degree) working within the IS Operations Team of a leading Asset Management company. Main responsibilities included supporting 800+ users on a Microsoft NT, Novell Netware, IBM AS/400 architecture. Project managed the installation and software build of over 400 desktop workstations. Responsible for the installation and support of Bloomberg terminals used by high profile Fund Managers. Involved in Y2K procedures and worked within the project team responsible for the design and implementation of Perpetual’s secure trading web site.