Christopher Mikos Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Metropolitan Area

Supporting product managers throughout the software development lifecycle from ideation to requirements gathering, design, development, testing and analysis.Leading the development of the quality assurance and acceptance testing process by creating, documenting and executing against QA scripts for all features, improvements and bugs.Maintaining a regression testing playbook and creating replicable frameworks to serve as guidance for eventual QA automation .Collaborating closely with the engineering team to improve testing velocity by sussing out failure trends, and maintaining a high level of confidence in coverage and efficacy.Working closely with the member experience and member success teams to validate, triage and escalate bugs when necessary across all product teams.Prepping and executing product communications and education, including living documentation, walkthroughs and weekly updates, in an effort to promote digital product literacy across the entire team.Analyzing the performance for all recent deploys and present findings to the product team and various stakeholders.Attending product weekly meetings and contributing to the ideation and execution of initiatives to continuously improve how we communicate and operate as a product team.

Portland, Oregon Metropolitan Area

• Respond to inbound inquiries from members and potential members across multiple channels including live chat, email, voice, and social media• Collaborate with growth, product, operations, and communications teams by reporting on member behavior, bugs and generating content derived from anecdotes and analytics• Help members with post-order scenarios such as replacements, refunds, delivery status updates, problem resolution and any other issues that may arise from the order fulfillment process

Park Ridge, Il

Entered data regarding target and completion dates for deliverables, financial tracking data, project status, and other project management metrics into the company database/client database and tracking spreadsheets and databasesProvided project support by effectively organizing, facilitating and overseeing the flow of information between multiple people and systemsProactively tracked deliverable status, escalating late/delayed project status as requiredInternally submitted purchase order requests, and assure the orders are received as expectedResolved problems by identifying issues, analyzing information, and following up with others

Schaumburg, Il

Providing customer service in person and on the phone.Shelving and maintaining specific sections of the store.Determine merchandise to buy from the public based on needs and sales history.Operating cash register and the pricing and buying module.

Schaumburg, Illinois, United States

Invasive plant species control by herbicide application and brush cutting/mowingNative seed and plant installations

Rolling Meadows, Il

Review technical documentation of ATS platform in order to scope the design and configuration of the integration. Review scopes with internal and external developers and assist them in the building and testing of the integration.Test and troubleshoot integration from design to production.Lead calls with clients and vendors through project lifecycle.Manage the lifecycle of the project by developing project expectations and communicating statuses with clients, vendors and internal teams.Create user guides for clients and product specification sheets for Sales team.Manage the lifecycle of the project by developing project expectations and communicating statuses with clients, vendors and internal teams.

Rolling Meadows, Illinois, United States

Scheduled drug tests for Client’s candidates and released drug test resultsManaged the Federal DOT random drug test program of various clientsWas the point person on the roll out of the eScreen Partner Integration

Rolling Meadows, Illinois, United States

Called employers and schools to verify candidate’s employment and education historyManaged multiple orders daily, with constant order overlapReviewed orders for accuracy, proper spelling and grammar