Christopher Mendoza Email & Phone Number

Broomfield, Colorado, United States

Colorado, United States

Centennial, Co.

Broomfield, Colorado, United States

Centennial, Colorado, United States

Comcast Cable Centennial, CO. 2019-2020System Engineer/Access Circuit ProvisioningWorked ACP tasks for install, change, re-term and disconnect orders. Adhere to ASOG compliance as well as specific vendor ASR requirements. Work directly with CPMs, LECs and customers to provide updates and timelines. Provide assistance in pushing past-due orders for the ACP team, escalating as needed.• Assigned to large-scale project for the California DMV and OES, designing, assigning, and issuing high volume of install orders and monitoring to completion. • Assigned to large re-term project, assisting in bulk-ASR submittal as well as driving ASRs to completion on orders using smaller vendors. Assist in project to drive aging disconnect orders to completion.

Broomfield

Experienced telecommunications professional with over 20 years in the industry, extremely well versed in all aspects of customer and network provisioning, both on-net and off-net. Strong reputation for developing cohesive partnerships with clients, management, and peers to effectively create positive professional relationships.

Worked with the disconnect/network recovery team as part of the customer care organization. Responsible for retrieving; reviewing, processing and completing customer and network disconnect requests, as well as research and resolution regarding unused or unbilled services. This is in addition to prior role function as an ASR/LSR ordering specialist.• Processed high order volume due to dynamic customer and network support requests requiring extreme accuracy, preventing customer and network disconnects in error.• Managed and completed major projects including backlog, missed disconnects and network clean up.• Recovered huge amounts of reoccurring monthly and yearly revenue by researching, recognizing, and resolving abandoned but billed off-net network elements.