Christopher Paolino Email & Phone Number

District Of Columbia, United States

• Successfully merged two organizations (below) into a single, synchronized unit • Execute strategic digitization opportunities, $1 million+ in cost savings/avoidance on targeted efforts• Implemented and administer the organization’s work order system, including adoption of digitization efforts around forecasting for parts, labor hours, and scheduling• Drive change management to adopt operations best practices, particularly related to technology systems• Created new Operational R&D program, delivering in-house modernizations of operations challenges; $300,000+ reduction in contracting in first 6 months -- recently named 2024 winner of the Most Innovative Airport Initiative for the Americas by FTE• Expand recycling and donation of excess property, resulting in a 30% increase in annual donations

Washington, District Of Columbia, United States

• Member of 9-person committee responsible for fully funded, $750+ million in defined benefit and defined contribution funds

Washington, District Of Columbia, United States

• Temporarily oversee one of the U.S.’s busiest airports, serving 25+ million passengers on 750 acres of useable land and with one main runway• Manage 300 employees, $115M operational budget, and $150M capital budget• Develop 2025 budget for organizational realignment, modernization, and operating efficiency• Drive new predictive data analytics to minimize customer impacts from high travel demand, space limitations, and partnerships with key government organizations

Washington Dc-Baltimore Area

Driving enhanced standardization and coordination across operations-related activities in order to improve efficiency and productivity, innovation, and business results. • Manages development of policies and programs related to organizational operations• Develops, analyzes, and reports on key performance indicators• Reviews operations processes and recommends/implements improvements• Coordinates business system strategy and utilization, including responsibility for CMMS implementation• Responsible for corporate property management• Oversees emergency management and preparedness

Washington D.C. Metro Area

• Chief Strategy Officer• Managed long-term strategic planning with the CEO and Board of Directors, identifying shifts away from products with diminishing revenue to capitalize in significant industry change and maintain corporate competitiveness• Identified short-term strategic priorities to navigate the COVID-19 crisis• Drove enhanced data analytics and business reporting for C-Suite, including refinement strategic KPIs and objectives and development of real-time operational dashboards• As Chief Risk Office, developed and maintain organization’s Enterprise Risk Management program• Corporate system owner for full-platform, Workday ERP solution, drove continuous efficiency improvement and innovation for back-office processes, brought all ERP support in-house, saving more than $250,000 annually• Drove continuous business process improvements, including simplifying procurement system integrations, digitization of more than 10 back-office processes, and process review initiatives to identify and eliminate bottlenecks

Washington D.C. Metro Area

• Successfully managed the on-schedule deployment of cloud-based HCM/Payroll, Finance, Procurement, and Warehousing ERP system• Drove efforts across disciplines to streamline and optimize existing business processes, incorporating best practices and eliminating over 50 superfluous process steps • Oversaw the coordinated change management campaign to ensure employee engagement• Led a team of 9 dedicated staff, 100+ additional subject matter experts, and 25+ consultants• Efficiently managed the multi-million-dollar project 33% below budget

Washington D.C. Metro Area

• Led the organization-wide alignment of business priorities with technology advancements to achieve improved efficiency, effectiveness, and strategic results• Chief technology change agent• Responsible for developing the newly created Office of IT Business Relationship Management, including staffing plans for an office of 8, budget, priorities, and operating guidelines• Began the development of a new, multifunctional digital display program to ensure innovative functionality, revenue opportunities and cost savings throughout two Top 20 U.S. airports

Washington D.C. Metro Area

• Head of public affairs and internal communications for Ronald Reagan Washington National Airport and Washington Dulles International Airport, as well as operations of the Dulles Toll Road and the construction of the Silver Line Metrorail project • Chief spokesperson for all operational, emergency and reputation response actions, including weather emergencies, Ebola screening, and federal audits• Developed strategic outreach campaigns to increase revenue and grow market share for airport offerings• Created and implemented the Authority’s digital strategy, including the first social media presence for the airports• Managed an office of 4 staff and $500,000+ budget

• Responsible for client messaging strategy – advocacy of elected officials, positive story generation, client branding• Developed award winning communications programs that successfully achieved client objectives for message continuity, media relations, legislative strategy and utilization of multi-faceted communications campaigns • Provide clients with proven crisis management and crisis communication direction• Responsible for day-to-day office organization and activities including the management of personnel and vendors

• Developed and managed the communications strategy of the department, its bureaus, sub-agencies and 70,000+ employees• Oversaw the development and/or implementation of over 40 communications programs• Primary spokesperson for the department on over 20 controversial issues• Directed the department’s strategic communications in support of legislative priorities • Responsible for messaging and media relations for the Secretary, Deputy Secretary and other department officials• Crafted speeches, op-eds, presentation materials and white papers

• Advised clients on earned media development and situational responses relating to crisis management, debate preparation, and political attack response• Created the messaging and policy direction for 15 U.S. House of Representative and gubernatorial candidates, all of whom won• Increased candidate success in public appearances through debate preparation, event coordination, and media training

• Created and implemented the messaging behind the Congressional priorities of a rising star in the Republican House delegation • Achieved over 250 media mentions, including over 75 TV appearances for the Congressman, utilizing press conferences, press events, and speeches • Provided public relations and communications input and advice in the development of the Congressman's legislative agenda• During the Hurricane Katrina crisis, was responsible for managing the D.C. office’s constituent and legislative responses

Coordinated all messaging and communication for the Republican Party in Michigan Developed and implemented a campaign communications strategy to assist all-levels of Republican candidates in Michigan Earned extensive media coverage on issues important to the Party

Special Projects trouble shooter challenged with taking preemptive action on potentially harmful public relations issuesServed on the Governor's senior staffAdvised the Governor on communications, legislation and politically related issuesCoordinated the Governor's implementation of a constitutional amendment requiring true separation of powers between the 3 branches of governmentServed as a member of the crisis management team directing the state coordinated response to the Station Night Club fire, which killed 100 people on February 20, 2003

Served in variety of capacities, from Field Director to Policy Coordinator and Communications Director, on the successful gubernatorial campaign

Master Of Business Administration - Mba, Business Administration And Management, General

Ba, Philosophy