Christopher Muggridge Email & Phone Number

Waterloo, Ontario, Canada

Responsible for developing and maintaining internal tools and infrastructure that support the organization's software development, testing, and deployment processes.

Waterloo, Ontario, Canada

• Develop and maintain systems to organize and facilitate access to documentation and informational materials, including internal and external publications, proposals, policies, etc.• Actively work to improve document control processes and demonstrate commitment to quality assurance• Collaborate with other departments to refine and define processes, provide solutions and recommendations for success• Work with stakeholders to prioritize and queue document updates to meet compliance and regulatory requirements• Standardize the use of technical terms, writing format and style, and communicate the same throughout the organization• Coordinate with Marketing to establish uniform standards, formats, and style guides for internal and external communications including reports, policies and procedures, proposals, contracts, etc.• Review documents for completeness, accuracy, formatting, and grammar to maintain company standards• Gather information from officers and staff for the purpose of writing policies, processes, procedures, workflows, etc.• Review existing policies, processes, and procedures for the purpose of updating the same• Write and/or copyedit policies, processes, procedures, manuals, FAQs, user-guides, proposals, reports, and marketing material• Maintain company WordPress website• Coordinate initiatives to map company processes• Coordinate company efforts to address and/or attain ISO27001, SOC 2, GDPR, and PIPEDA certifications/standards

Waterloo, Ontario, Canada

• Established detailed project timelines for building and responding to proposal requests• Delivered high quality proposals that impressed: clear, concise, on-point, and easy to read• Created strategic presentations that were succinct and meaningful for audiences, from non-technical end-users to technical SMEs and executive decision makers• Collaborated with multiple teams to respond to complex business, technology, and administrative/financial requirements• Developed tools such as requirement tables, responsibility matrices, and workback schedules to ensure the timely completion of high-scoring proposals• Managed Question-and-Answer Library (RFPIO) to ensure content was correct, complete, and up to date

London, Ontario, Canada

• Oversaw daily front-line operations of two residence facilities• Catalogued and coordinated investigations of property damage reports• Drafted and distributed student discipline letters in coordination with conduct office• Generated and submitted invoices related to damages and fines to accounting department• Coordinated with multiple departments to provide exceptional student resident service

London, Canada Area

• Provided front line service to students, parents, and guests at multiple Residence buildings• Performed frequent interactions with students fulfilling service requests, room key replacements, mail pick-up, and general information regarding Western University• Executed consistent audits of residence access and security• Scheduling meetings between Residence Life Coordinators and students

London, Ontario, Canada

Elevated client’s prosperity through the effective use of strategic planning, branding strategies, and intelligent technical and creative communications. Combined open collaboration with a broad range of disciplines to create the most effective solutions.• Co-managed sales, daily operations, and project management responsibilities• Researched and developed business strategy, requests for proposals, and proposal responses on behalf of clients• Coordinated branding and rebranding efforts driven by client requirements and growth• Developed content for client websites, marketing materials, social media, and more

London, On

Capitalized on extensive experience cultivated from requirements gathering, analyzing, communicating, and more, to drive organizations from idea to prototype and success, smoothly and efficiently.• Translated technical RFP communications into language easily understood by clients• Created proposal responses based on RFP requirements and client team input• Identified and defined client process challenges before producing potential solutions• Actively participated in vetting and recommending qualified RFP bidders• Drafted technical documentation for ongoing projects

Mississauga, On

Integral part of management team, supporting processes and offering solutions that reduced costs or extended capabilities. Identified and developed innovative initiatives to benefit both internal and external clients. Drafted reports, requirements documentation, proposals, and copywriting.• Engaged as part of team applying for and winning a comprehensive Vendor of Record status with the government of Ontario• Negotiated and closed contract with a major agricultural organization generating over $90,000 in revenue• Performed requirement interviews, gap analysis, and cost benefit analysis• Analyzed and converted user requirements to system requirements

Goderich, On

Established company in 2001 to develop high-quality website applications. Evolved company over nine years prior to acquisition by Supra ITS in 2010. Continued to manage core offerings established by Atomic North while integrating the company into the Supra ITS organization.• Principle strategist and planner• Executed principal programming on client projects• Increased revenue by 350% over 9 years, employed 6 internal plus external contract resources, and completed over 250 websites and/or web-based applications for 120+ clients across North America• Developed online transport logistics solution employed by over 100 John Deere dealership locations across North America• Developed online student management and tracking solution employed by over 450 secondary schools across Ontario

Office Administration - Executive, Office Management And Supervision

Honours Specialization In Creative Writing, English Language, And Literature

Project Management

Urban Design

Urban Design