Christopher Nelson Email & Phone Number

Harlingen, Texas, United States

• Provide full technical support, tier 1, 2 and 3 level technical support for 28 Mobile Vehicle Surveillance Systems (MVSS) in the Rio Grande Valley Sector for Border Patrol .• Subject matter expert of activities related to preventive and corrective maintenance of the Mobile Vehicle Surveillance system (MVSS), to include the sensor suite, networks, computers, and electronics.• Assisted in the planning, installation and configuring of 28 computers for an engineering change to MVSS units in the Rio Grande Valley Sector to include a hard drive swap-out, and disk re-imaging of the laptop computer system.• Provided technical feedback to FAA Engineers for a modification to an Engineering Change Proposal (ECP), resulting in a modification to that engineering change.• Diagnosed and resolved problems with the MVSS system to include camera, electronics, and network conductivity issues.• Documented ,maintained and continuously improved an interactive database (ILSS Maximo) that tracked reoccurring problems, incidents and preventive maintenance items related to the MVSS program within the Rio Grande Valley sector.• Provided 24-hour technical communications as a customer service technical support representative on a rotating status for the MVSS program to include afterhours troubleshooting support, and incident reporting.• Submitted an engineering change proposal to FAA Engineers for a engineering change to an alarm monitoring system for the MVSS program.• Interacted with OIT FTO’s providing technical guidance and training on an engineering change for the MVSS Laptop Computers.• Provided training material and guidance to Border Patrol Agents on changes to MVSS Operating software.

Rio Grande City, Texas

• Provided tier 1 ,2 and 3 level technical support for Tethered Aerostat Radar Systems (TARS).• Local network administrator for a small star network.• Installed software and hardware on a small star network on multiple desktop and laptop computer systems.• Upgraded a small star network from Cat 5 to Cat 6E by relocating the server rack, installing new cabling, connectors, and access points which increasing network speed from 100 megabits per second to 1 gigabit per second.• Fabricated, installed, and repaired network, computer and data cables using a variety of connectors including DB-9, RJ-45, RJ-11, Molex, and cannon plugs.• Diagnosed and resolved problems by troubleshooting and repairing desktop and laptop computers on a small Star network to include hardware, software, and network connection problems.• Installed configured and updated weather monitoring software on multiple weather monitoring computer.• Installed, configured, monitored, and performed required / recommended preventive maintenance on a Bosch Starlight 7100 IP camera security system to include server, cameras, and fiber optic encoder / decoders.• Installed, maintained, and managed peripheral devices on a small star network to include scanners, and printers.• Used and trained others on test equipment to include the Fluke 190-502/S ScopeMeter Test Tool, Keysight N9912A Fieldfox Handheld RF analyzer, and various other handheld test equipment.• Opened, updated, and resolved, problems in over 200 incidents using various tracking programs for the CBP TARS Aerostat program.

Mcallen, Texas Area

• Troubleshot, refurbished, and installed replacement parts for Sharp 80” and 90” LED flat screen TV’s including Main boards, power supplies, IR sensors, video processors and sound boards.• Maintained and tracked repair parts necessary for the repair of Sharp 80” and 90” LED flat screen TV’s.• Salvaged, tested, and returned to stock usable parts including screens, main boards, power supplies, IR sensors, video processors, and sound boards on damaged and broken Sharp 80” and 90” LED flat screen TV’s.

Houston, Texas Area

• Installed, troubleshot, configured, and repaired the Ranger II, Sentinel, and Lodestar underwater navigational equipment to include sensors, computers and network interfaces.• Fabricated, installed, and repaired network, computer and data cables using a variety of connectors to include DB-9, RJ-45, RJ-11, Molex, and cannon plugs.• Provided technical support for the Ranger II, Sentinel, and Lodestar underwater navigational equipment to include in shop, onshore and offshore support.

Lockout tagout auditor for turner during the Crude oil Expansion project for Motiva oil refinery

• Provided tier 1 technical support and retained for valued customers for Direct TV project.

• Leading Petty Officer of Sonar Division, USS Helena SSN-725, in charge of 15 personnel.• Weapons Department 3M Coordinator, USS Helena SSN-725, in charge of 4 divisions and 30 personnel.• Command Drug and Alcohol Program Advisor (DAPA), for the USS Helena SSN-725.• Senior technician responsible for the operation and maintenance of the AN/BQQ-10 Sonar System, which utilized Dual FDDI, Ethernet, and Coaxial networks.• Performed preventive and corrective maintenance on AN/BQQ-10 Sonar System, Auxiliary Sonar Equipment, and Shipboard Submarine Equipment.• Supervised, trained, and mentored 15 junior personnel in the operation and maintenance of the AN/BQQ-10 Sonar System, Auxiliary Sonar Equipment, and Shipboard Submarine Equipment while optimizing morale and promoting teamwork.• Responsible for the implementation and updates to the Weapons department preventive maintenance to include Sonar, Fire Control, Torpedo and Deck Divisions.

Bachelor'S Degree, Computer And Information Technology

Associate Of Arts And Sciences (A.A.S.), Electronic & Computer Maintenance Technology, 3.93

Certificate, Electronic & Computer Maintenance Technology, 4.0