I provide technical and operational assistance to support our FINPRO Underwriting team, mainly US and Non US Lawyers.My main responsibilities include the following: Enter and maintain insurance and client information in systems and tools. Assist in preparing Renewals.Deliver business processing of administrative and technical support for the business unit.Take ownership of work with prioritisation and pro-active tackling and handling of tasks. Attend business meetings and be responsible for any actions and accountable for achievement of targets.Support modification and update process changes in applicable tools, systems, and documents.Assist in the development and training of staff.

My main responsibilities included ensuring that all premiums are chased, calculated, and recorded in an accurate and timely manner.My main duties are outlined below: Training – Due to my prior insurance experience, I was responsible for providing training and support to three existing members of the team, as well as three new joiners, shortly after starting the job in January.Bordereaux management - Manage all final adjustments and account closing advices, checking against premium instalments - with any discrepancies to be brought to the Underwriters’ attention or directly liaising with the broker as appropriate.Premium Review and Updates - Check and book all premium adjustments received and follow up with broker for overdue adjustments. Check and book all reinstatement premiums and follow up with broker for overdue reinstatement adjustments.Compliance Reporting - Assisting with the preparation of compliance reports as requested by the Compliance team. Ensure early identification and submission of the Compliance reports to ensure that no late filings of the Statutory reporting.Audit Support - Support the internal and external audit reviews and ensure all requirements are delivered in a timely manner.

I am a Senior Technical Accountant in the UK technical accounting team responsible for reconciling incoming remittances and chasing overdue premiums. I also handle reporting for technical accounting for our UK Carrier, tracking unsettled cash and open balances.

I am a Technical Accountant in the UK Marine Team, responsible for processing premiums and claims, resolving any issues by liaising with the Broker, Underwriting teams or Xchanging. To help ensure that we meet our KPIs, I review policies to ensure that the premium has been paid on time and chasing brokers for payments if required. Prior to this, I was a member of the Corporate Solutions LPC team, working on multiple lines of business covering Marine, Aviation, Crime, Contingency, Engineering & Construction, Property and Casualty, all within the London Market. I was responsible for covering my team leaders' maternity leave for a year, which developed my leadership skills, including delegating work to ensure we met our targets as a team. My role included ensuring that as a team, premiums were processed within 30 days and claims processed within three days. It also included monitoring our total overdue and unpaid premiums, as well as reporting to our underwriting teams each month. I also arranged and facilitated meetings with brokers and Xchanging to discuss any ongoing issues there may have been.

I was in the Accounts and Reconciliation team as part of the Policy Administration Services within Xchanging. The team I was in deals solely with a company called Axis, who are a Company and Lloyds market insurer. I was responsible for reconciling premiums received from various brokers for Company and Lloyds insurance policies, via the bureau and direct payments. This involves checking and agreeing premium calculations, taxes and deductions, as well as raising queries with the broker if I was unable to agree the premium or deductions.I have also helped to streamline some of our teams manual spreadsheet processes.

In the Broking Unit I dealt with daily renewals, policy referrals, Claims and Underwriting Exchange (CUE) Database enquiries from insurers and Household Claims. I ran the process of inviting and broking upcoming renewals for all of our products, along with generating our daily continuous renewals.

I was responsible for responding to customer queries via email and post correspondence. I also dealt with incoming household claim calls and correspondence liaising with our panel of insurers and our customers.

Being a Customer Services Agent has enabled me to gain experience working full time in an office environment. I worked in this role for just over 6 months, dealing with customer’s queries and complaints over the phone. I gained an in depth knowledge of insurance products and the procedures involved, which improved my customer service skills. This job has also allowed me to be part of a team which has improved my self confidence and ability to work with others. Since September 2009 I was fulfilling the role of a claims referral point within Customer Services, dealing with enquiries, settlements and new notifications.

This was my first job, and it gave me invaluable experience in dealing with customers face to face, helping me improve my customer service skills and gain experience in handling various types of situations. I served customers, handled money, handled stock and dealt with complaints frequently. After just over a year, I was given the role of being a barman, which gave me more responsibility with regards to stock takes, which were held on a monthly basis, requiring numeracy and literacy skills, as well as working as part of a team. Again I was dealing with customers face to face, which enhanced my customer service skills even further.