As the Content & Design Manager at DISH Network, I lead the design of learning experiences and assessments for over 16,000 employees across various departments and functions. I have over 12 years of experience in customer service, loyalty coaching, and e-care and customer support supervision, which enables me to understand the needs and challenges of our learners and provide them with relevant and engaging solutions.My specialty areas include instructional design, professional development and training, learner engagement and motivation, virtual worlds for learning, assessment and evaluation, and usability and accessibility for online learners. I am passionate about creating adaptive, accessible, and measurable learning designs that help learners reach their maximum potential and support the company's goals and vision. I am always interested in hearing from former colleagues, managers, or just interesting creative folk, so feel free to contact me if you’d like to connect.