- Lead global team of account managers and market directors, overseeing all aspects of client relationships and satisfaction.- Develop and implement strategic plans in collaboration with C-Suite executives and Heads of Global Sales to increase client retention and drive revenue growth.- Investigate and leverage new automation and AI-based tools to apply to customer service/management.- Create, refine and maintain client onboarding and success processes for each sales market.- Manage key relationships with third-party partners/vendors to ensure Cluep client team is taking advantage of all new technologies and capabilities.- Collaborate with cross-functional teams to ensure seamless execution of client advertising campaigns.

- Lead team (Sr. Planner, Planner, Assistant) in day-to-day responsibilities- Oversee completion of daily assignments, including but not limited to: reporting, tagging/trafficking, optimizing, negotiating, gathering screenshots, vendor communication & meetings, custom creative review, sending RFPs, planning (including slide/deck development), billing (client & vendor), internal/external status updates, etc.- Utilize planning tools such as comScore, MRI and other resources to create high level media plan strategy- Express understanding of client objectives through sound strategic recommendations and associated rationale- Create decks for media recommendations which thoroughly and clearly explain/showcase recommendations- Communicate with and inspire clients via phone, email or in-person interaction- Review/QA reporting generated by junior team members- Write client-facing POVs to evaluate media opportunities- Responsible (with Sr. Planner) for keeping up-to-date billing charts and working with billing department to ensure all bills are paid- Follow, analyze, and optimize against digital trends and the latest technological advancements in media landscape- Contribute to strategy and brainstorming sessions for new clients and pitches

- Co-supervise the Digital Media team and spearhead all high-level initiatives involving digital media. - Manage theater/Broadway all display, search, and paid social media campaigns (Facebook, Twitter, Bing, Google/YouTube) - Initiate ad server migration process - Create, plan, and implement media campaigns; day-to-day strategic optimizations; regular reporting/analysis- Trafficking creative and troubleshooting for all accounts- Continuously, refine and restructure digital media reporting process in order to maintain agency efficiency and boost client understanding of digital media analytics.

•Research and assess relevant media partner and creative opportunities•Secure updated media kits and POV documents•RFP publishers, follow-up on submissions, negotiate rates, organize proposals and compile media plans•Build creative specs worksheets for submission to creative development teams•Assist with Floodlight Tag generation requests, report finding, analysis, and recommendations for optimizations•Submit approved media plan to ad ops team for trafficking•Pull reporting post-launch to ensure all placements are live and tracking is properly implemented•Monitor campaign performance and compile screenshots decks for client submissions•Create internal and external daily, weekly, ad hoc mid-monthly, and/or monthly reports for approval•Reconcile 3rd party invoices and update billing reconciliation forms•Assist agency with developing systems and procedures

Responsible for multiple aspects of digital media planning and management including:Managing vendor relationships, evaluating client RFP's, developing digital strategies, pulling weekly campaign reportingand generating contracts and insertion orders.

Responsible for accurately inputting all spot media schedules for Account Executives, troubleshooting with cable systems and agencies to reconcile schedules, and set priorities and timelines with Account executives and team leaders. Worked with top advertising agencies and multiple cable systems nationwide.

Created and developed new strategies and tactics for marketing theater events to the younger population (Ages:15-30), combined with local business and organizations to advertise events, and worked with local government groups in support of tourism.